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MSExchangeIS 9519 0x972: the public folder container has been deleted or missing required properties

explain

This error occurs when the public folder container has been removed from the Active Directory, or when the affected public store is not configured to use the public folder container, that is, the value of the public folder container msExchOwningPFTreeBL property does not point to the public store. The most likely reason for this error is that the administrative group that contains the public folder container is deleted before moving the public folder container to a new administrative group.

Determine the cause of the error

Using ADSI Edit or similar tools, locate each administrative group object in Active Directory.

Administrative group objects can be found in the following locations:

CN=Configuration,CN=Services,CN=Microsoft Exchange,CN=Organization,CN=Administrative Groups,CN=Administrative group

Expand each administrative group in turn to check for the existence of CN=Folder Hierarchies containers. If a CN=Folder Hierarchies container exists, highlight the container and verify that there is a CN=Public Folders object in the right pane. If the CN=Public Folders object does not exist in any administrative group, go to solution 1 and recreate the folder hierarchy and public folder container. If the CN=Public Folders container is found, proceed to step 3.

Right-click the CN=Public Folders object, and then click Properties.

In the Properties list, select the msExchOwningPFTreeBL property, and then click Edit.

Make sure that affected public folder stores are displayed in the Numeric list. If it is not listed, proceed with solution 2.

Solution 1:

Recreate the folder hierarchy and public folder container

Using ADSI editing or similar tools, locate and expand the Exchange Management Group (FYDIBOHF23SPDLT).

The Exchange Management Group (FYDIBOHF23SPDLT) object can be found in the following locations:

CN=Configuration,CN=Services,CN=Microsoft Exchange,CN=Organization,CN=Administrative Groups

Right-click the Exchange Management Group (FYDIBOHF23SPDLT) object, click New, and then click object.

In the Select Category list, select msExchPublicFolderTreeContainer, and then click next.

In the value box, type folder hierarchy, then click next, and then click finish.

Right-click the new folder hierarchy object, click New, and then click objects.

In the Select Category list, select msExchPFTree, and then click next.

In the value box, type Public folder, and then click next.

Click more Properties.

In the Select Category list, select msExchPFTreeType, and then click next.

In the Edit Properties box, type 1, then click Settings, click OK, and then click finish.

To assign a public folder container to each public store, right-click the Public folder container and select Properties.

In the Properties list, select distinguishedName, and then click Edit.

Copy the contents of the numeric box to the clipboard, and then click cancel.

For each server that has a MSExchangeIS 9519 event with error code 0x972, navigate to the public folder store object. The default location of this object is:

CN=Configuration,CN=Services,CN=Microsoft Exchange,CN=Organization,CN=Administrative Groups, CN=Exchange Administrative Group (FYDIBOHF23SPDLT), CN=Servers, CN= ServerName, CN= InformationStore, CN=Second Storage Group.

Right-click the public folder store object, and then click Properties.

In the Properties list, select msExchOwningPFTree, and then click Edit.

Paste the value copied to the clipboard in step 13 into the value box, and then click OK to complete the operation twice.

Repeat steps 15 through 17 for each server that has a MSExchangeIS 9519 event with error code 0x972.

On the affected server, restart the Microsoft Exchange information storage service.

Solution 2:

Repopulate the value of the msExchOwningPFTreeBL property for the public folder container object

Using ADSI editing or similar tools, locate the Public folder object in Active Directory.

The Public folder object can be found in the following locations:

CN=Configuration,CN=Services,CN=Microsoft Exchange,CN=Organization,CN=Administrative Groups,CN=Administrative group,CN=Folder Hierarchies,CN=Public Folders

Right-click the Public folders container, and then click Properties.

In the Properties list, select distinguishedName, and then click Edit.

Copy the contents of the value box to the clipboard, and then click cancel.

For each server that has a MSExchangeIS 9519 event with error code 0x972, navigate to the public folder store object. The default location of this object is:

CN=Configuration,CN=Services,CN=Microsoft Exchange,CN=Organization,CN=Administrative Groups, CN=Exchange Administrative Group (FYDIBOHF23SPDLT), CN=Servers, CN= ServerName, CN= InformationStore, CN=Second Storage Group.

Right-click the public folder store object, and then click Properties.

In the Properties list, select msExchOwningPFTree, and then click Edit.

Paste the value copied to the clipboard in step 4 into the value box, and then click OK to complete the operation twice.

Repeat steps 6 through 8 for each server that has a MSExchangeIS 9519 event with error code 0x972.

On the affected server, restart the Microsoft Exchange information storage service.

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