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This article mainly analyzes the relevant knowledge of what the customer complaint return scheme is in the SAP SD sales business, the content is detailed and easy to understand, the operation details are reasonable, and has a certain reference value. If you are interested, you might as well follow the editor to have a look, and follow the editor to learn more about "what is the handling plan for customer complaints and returns in SAP SD sales business".

The handling Scheme of customer complaint and return in SAP SD sales Business

Another solution to customer complaints is to return goods, which can be handled in three ways in the SAP system.

1. Standard return process the standard return process means that when a return occurs, the returned goods are first stored in the warehouse, and then the goods that need to be replenished to the customer are released from the warehouse. Under the standard return process, the return voucher should be established first. The return voucher can be established for either the sales order or the invoice. When the goods are actually returned, the warehouse will refer to the return voucher and the system will automatically generate the following accounting entries. Borrow: inventory loan: cost of sales of products

If you need to replenish the goods, then do the delivery processing of the replenishment, and the system automatically generates the following accounting entries. Borrow: product cost of sales loan: inventory

The standard return process does not affect invoicing and physical invoices.

2. Return without replenishment if the customer asks for payment instead of replenishment, the system will issue a credit voucher for the returned goods and automatically generate the following entries, the amount of which is the selling price of the returned goods.

Borrowing: product sales income borrowing: tax payable-value added tax-output loan: accounts receivable-customer details

At the same time, the financial personnel shall issue a scarlet letter invoice with the amount of the original invoice. Then reissue the invoice according to the balance after the return, and take the scarlet letter invoice and the reinvoice as the original proof of the credit item at the same time.

3. Return goods do not replenish the goods and do not establish return vouchers. For those goods that do not require replenishment, we can cancel the original invoice (corresponding to the scarlet letter invoice) directly, and then re-issue the invoice (corresponding to the reopened VAT invoice) after returning the goods to the warehouse.

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