Shulou(Shulou.com)05/31 Report--

Audio commentary

Hello, everyone. The meeting will answer your questions. Will the merchants see it after Meituan settles the claim? will the merchants see it after Meituan settling the claim? many people don't know this yet. now let's take a look at it!

Answer:

1. After Meituan applies for a claim, the businessman will see it; after applying for a claim, the businessman needs to be notified to handle the claim, and the amount of compensation is also compensated by the businessman, so the businessman will certainly know after applying for the claim. Meituan is relieved to eat the compensation standard of seeking medical treatment because of food safety problems, the maximum compensation is 2900 yuan; if there is a foreign body in food, the maximum compensation is 3100 yuan; if the food contains illegal additives, the maximum compensation is 2000 yuan.

2. Comments on Meituan's food and beverage safety management measures:

3. In order to ensure the effective and standardized implementation of these measures, so as to promote the solution of food safety problems, Meituan Dianping specially launched the "Meituan Dianping Food and Beverage Safety Management measures" and made clear the importance of after-sales service. Consumers can complain through Meituan Dianping APP's online customer service, with a huge customer service team of 500 people on standby. To this end, a special channel has been set up to accept food safety and hygiene complaints, which can quickly respond to user complaints and solve the problem within 1-2 hours. After the payment is completed, Meituan takeout will assume the responsibility of the merchant in the next step. After receiving consumer complaints, customer service will promptly feedback the situation to the quality control and city team, and follow up and verify the situation of the merchants. If the merchant does have food safety problems or hidden dangers, the quality control team of Meituan takeout will immediately take off the business, and add the serious merchants to the "blacklist of honest merchants" and never cooperate again; in addition, Meituan Dianping also launched a "seven-layer tower" service system to protect consumers' food safety, improve the quality and safety level of the catering industry, and protect them from every link and every detail. In addition, Meituan Dianping recently reached a strategic cooperation with Yikang Group, a global leader in water, sanitation, public health and energy technology and services, to do a good job in the distribution of clean food and avoid the problem of "secondary cross pollution" in the process of distribution. in order to further protect the rights and interests of consumers, a series of regulatory, regulatory and after-sales protection measures to ensure that every user can enjoy takeout food without worry.

This is the end of this article. I hope it will be helpful to all of you.

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