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Use the remote assistance function included in Windows to solve computer problems

2025-03-30 Update From: SLTechnology News&Howtos shulou NAV: SLTechnology News&Howtos > Servers >

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I. Windows7 version

The first step is to confirm that your computer can accept remote assistance, open the "computer" property, and select the remote option.

Make sure that the allow remote Assistance to connect to this computer option is checked.

The second step is to generate a remote assistance file

Open the start menu, open the program, open maintenance, and find Windows remote Assistance

Choose to invite people you trust to help you.

Choose to save the invitation as a file

Save the invitation file to the desktop, and when the save is complete, a window will pop up to accept the connection

The window to accept remote assistance, pay attention to the password

The third step is to send the invitation file and password to someone who can help you through Wechat, QQ or email.

After the other party receives the invitation file, double-click to open the file, need to fill in the password, the party in need of help also need to accept remote assistance.

In the fourth step, the helper can request control, and after the recipient accepts it, he can control the other party's computer.

Two Windows version 10

The Windows10 version is somewhat different from Windows 7, but the process is the same. For Windows10, you need to open the control panel.

The next process is the same as Windows7; if you use it under Windows10 for the first time, a repair window pops up indicating that the firewall prevents remote assistance

You can just click repair, and then click "ask someone to help you" again.

Note: confirm the remote tag in the computer properties to allow remote assistance to connect

Do not close the Windows remote Assistance window during the whole process. Once the previous remote Assistance is no longer in effect, the remote Assistance file needs to be regenerated.

The advantage of this method is that you don't need to install third-party software such as Teamview, sunflowers, etc.

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