Shulou(Shulou.com)05/31 Report--

Audio commentary

Hello, everyone. The meeting will answer your questions. Pinduoduo how to teach buyers malicious refund, how to teach buyers malicious refund this many people do not know, now let's take a look at it!

Answer:

1. When customers refund their money, don't rush to deny it, and don't think badly. You can affirm, praise and chat with each other first. Sometimes customers will feel embarrassed and will not get a refund. If the customer gives a refund, it can be said that the product is very cost-effective, the quality and price are very cost-effective, if compared with other homes, customers may change the refund; if customers target our store, they will be directly included in the blacklist of multiple refunds.

2. What should I do if I refuse a malicious refund after being complained?

3. First of all, communicate with the customer to understand why the customer has refunded. If it is because of product problems, you can exchange goods for customers to solve the best problems. The product is genuine, so you don't have to worry about the other side maliciously applying for a refund. The transaction is established and managed by the buyer and the seller. It is recommended that the seller retain his certificate of delivery after delivery. If the buyer does not accept a refund because of the product, then do not accept the refund, refuse first, provide the corresponding formal purchase certificate and show it to the buyer; if it is really a customer complaint, negotiate with the buyer to cancel the complaint before Taobao waiter intervenes; moreover, the buyer can lodge a complaint against the promise only after the refund application is successful, and there can be no complaint during the transaction or protection of rights. When the buyer applies for a complaint, the seller shall promptly check the cause of the complaint and negotiate the reasons for communication. If the communication fails, it can only be handled by the platform; if the buyer causes direct economic losses, it is recommended that the seller remove the product directly; if the buyer acts maliciously, it can be fed back to the platform to deal with the buyer.

This is the end of this article. I hope it will be helpful to all of you.

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