Shulou(Shulou.com)06/03 Report--

Cloud service provider Zoho today announced that it is extending the free trial period of its remote support software Zoho Assist until February to help people continue telecommuting after returning to work.

Zoho Assist is mainly used in the following scenarios:

·Telecommuting from home: use Zoho Assist unattended mode to remotely operate the computer in the office from home, including booting, restarting, doing various jobs, etc.

·Remote control of client computers, diagnosis of computer problems, and transfer of files, voice, video calls, etc. It doesn't matter if the client's there or not. It is mostly used in corporate IT departments to solve computer problems remotely for customers.

·Remote control of customer phones to diagnose phone problems. For example, the technical experts of Yijia mobile phone use this function to connect the user's mobile phone to diagnose abnormal problems of mobile phone and repair software problems.

·Remote unattended equipment: For example, if there is harmful gas in the production workshop of chemical enterprises and it is not suitable for employees to work for a long time, Zoho Assist's unattended mode can be used to remotely control the equipment.

customer evaluation

Zoho Assist has received wide acclaim since its launch. One plus technical experts said,"Zoho Assist is not only cost-effective, but also multi-technician collaborative diagnosis of problems, more importantly, it is relatively stable without jamming, experience is relatively smooth. "

There are also user comments,"its unattended remote control function is very easy to use, and the operation is also very convenient. The same software we used before was a bit cumbersome to operate, requiring some configuration on both the home computer and the remote computer, and Assist simply installed a program on the remote computer and opened a browser anywhere to access that computer. "

security

Zoho Assist offers two-factor authentication (SMS authentication or Google Authenticator, etc.), SSL security certificates, and compatibility with mainstream antivirus software. Remote diagnostics can be initiated in seconds without the need for customers to change proxy or firewall settings. It transmits data via industry standard SSL and 256-bit AES encryption protocols to ensure data security. It also adopts data anonymization technology, which can anonymize personal information such as IP address and customer email address to ensure personal privacy. Zoho also complies with the GDPR EU General Data Protection Regulation to ensure data security at all points of contact with customer data from processes, regulations, responsible persons and other aspects.

international awards

Zoho Assist won the US G2 Crowd"Remote Desktop Software" and "Remote Support Software" for the fourth time in a row this year. There are 119 remote assistance software at home and abroad participating in the selection. The high customer satisfaction makes Zoho Assist win the title and win the title of "Customer Selection."

To apply for free use of remote support software for 2 months, please visit zoho official website directly, enter zoho assist software interface of "remote control", register for trial.

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