Shulou(Shulou.com)05/31 Report--

Audio commentary

Hello, everyone. The meeting will answer your questions. What will happen to the frequent refund of pinduoduo buyers? is it affected by pinduoduo's frequent application for a refund? many people don't know yet. Now let's take a look at it!

Answer:

1. It has no impact on the buyer, but it will have an impact on the seller. The details are as follows: each refund order will produce a handling fee, which will be borne by the seller, so the seller should try his best to do a good job in product quality. If a large number of returns are caused by quality problems, a large handling fee will be paid; if there are too many refund orders, it will affect the seller's store weight and the store's dynamic score. If customers frequently ask for a refund, the store's score will not be very high to a large extent.

2. What about the overdue return of Pinduoduo?

3. If the return time is overtime, the customer service of the application platform will be involved, but it is recommended that you communicate clearly with the customer, ask the reason for the return, and then deal with it in accordance with the relevant rules. The following is an introduction to the return and exchange rules:

Must be submitted within seven days from the date of receipt

5. The refund amount shall not be higher than the actual amount paid.

6. If the reason is unconditional, you must bear the refund of the freight, that is, the buyer sends the product to the seller and the buyer solves it by himself. Therefore, we should take good care of the responsibility of freight.

7. If the product is returned or replaced due to quality problems, delivery errors, missing parts, etc. The freight is borne by the merchant; if foods such as aquatic meat / fresh fruits and vegetables / cooked food are rejected for personal reasons, the shopkeeper has reason to refuse a refund because these products are not suitable for return.

8. If you do not contact the platform customer service or deal with the return and exchange requirements for more than 7 days after receiving the product, you have the right not to do so. I suggest you return it as soon as possible.

9. If, within the specified time from the date of receipt of the product, there is no reason to return the product according to the return address provided, and the store has no objection but no refund within 3 days from the date of receipt of the return, Pinduoduo has the right to intervene and refund, so the shopkeeper must also agree; but consumers should also note that some products do not support return and exchange within 7 days without reason. In addition, if you find that the exchange time out, customers feel dissatisfied can directly find pinduoduo customer service intervention. However, as merchants, in order to avoid this contradiction, they must deal with returns and replacements in time.

This is the end of this article. I hope it will be helpful to all of you.

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