Shulou(Shulou.com)06/03 Report--

IT operation and maintenance outsourcing is to give the enterprise information operation and maintenance work to specialized service companies to do. It can include the following contents: daily maintenance, management and upgrade of network system and application software system, infrastructure maintenance, patrol inspection, security monitoring, capacity estimation, software analysis and early warning, etc. it is a way for enterprises to rapidly develop enterprise digitalization, improve digital quality, improve enterprise work efficiency, save information costs, and provide great help for individual users. Based on years of experience, Shandong Software Evaluation Center has summed up the following contents to help you better understand IT operation and maintenance outsourcing services. The survey shows that at least one major IT business function has been outsourced in 90% of the companies in the world, and IT operation and maintenance outsourcing services have been fully affirmed and widely used in many foreign countries. The demand of local users will be fully upgraded for a long time, due to the immaturity of China's operation and maintenance outsourcing service market itself, the development of local user market is slow. With the in-depth development of China's operation and maintenance outsourcing service market from the cultivation period to the growth stage, foreign enterprises will pour in in more industries. In order to improve their business competitiveness, the demand for operation and maintenance outsourcing services of Chinese local enterprises is comprehensively upgraded, from low-end IT infrastructure outsourcing services to high-end application system outsourcing services, from the implementation part of operation and maintenance outsourcing services to the implementation of overall strategic operation and maintenance outsourcing services. The scope of user demand is constantly expanding, and the demand is constantly increasing. With the continuous improvement of user awareness, domestic and foreign package service providers are still in the market introduction stage of operation and maintenance outsourcing service in the Chinese market, and various forms of service content are constantly being launched. with the enterprise users' gradual understanding and recognition of operation and maintenance outsourcing services, users' awareness and acceptance continue to improve. At the same time, outsourcing service providers will continue to mature, the market environment will gradually improve, more users will focus on their own core business to improve market competitiveness, and the overall outsourcing of the IT system as a background support of enterprises to professional operation and maintenance outsourcing service providers. The market demand of users, especially the increasing demand for high-end service content, has led to the increasing investment of service providers in the market, and the market competition is becoming increasingly fierce. In this process, a large number of strong domestic enterprises will grow up, compete and coexist with large foreign service providers, and occupy the main body of the market supply together. The market of government users is gradually heating up, and the demand for e-government outsourcing is strengthening day by day. E-government outsourcing is more common in Europe and the United States with a high degree of commercialization, but there are still many problems in its application and promotion in China. This situation will continue to change with the deepening of e-government grass-roots construction. Although the application of e-government outsourcing service of government agencies is not high at present, the application prospect is promising. Some studies have shown that more than 1Compact 3 government agencies in China will have a demand for operation and maintenance outsourcing services in the next 1-2 years, which is about 10 percentage points higher than the proportion of government agencies currently using this service. However, the government agencies that make it clear that there is no demand for operation and maintenance outsourcing services only account for 1x4, which is far lower than the proportion of government agencies that have not applied operation and maintenance outsourcing services, which shows that the demand for operation and maintenance outsourcing services is on the rise. At present, the application service outsourcing with the lowest degree of implementation is the most promising. It can be predicted that with the gradual standardization of e-government framework and the improvement of cost awareness of government agencies, outsourcing will have a broader application in government agencies. The service structure is developing to the high end, and the market concentration has been enhanced. At present, the overall supply structure of China's operation and maintenance outsourcing service market shows a dominant situation of low-end services. The service content is mainly based on low-end IT infrastructure services such as Internet data center services with low technical content and barriers to entry, e-mail system outsourcing and so on. With the transition of the market from the introduction period to the growth period, domestic users will gradually become the main demand of the market, and operation and maintenance outsourcing services will begin to enter a stage of rapid growth in the next few years. Small and medium-sized service providers engaged in low-end operation and maintenance services will be eliminated one after another, and the concentration of the whole operation and maintenance outsourcing service market will increase. The market of small and medium-sized enterprises will provide a broad space for development. The enterprise information market provides development opportunities for operation and maintenance outsourcing services. As the degree of informatization of Chinese enterprises is generally relatively low, especially there is a big gap between small and medium-sized enterprises in establishing their own enterprise application systems, the limited scale of funds and the lack of technical personnel have hindered the informatization process of small and medium-sized enterprises. Most enterprises are still in the state of simple office system, so there is still much room for the development of operation and maintenance outsourcing service market for small and medium-sized enterprises.

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