Shulou(Shulou.com)12/24 Report--

With the upgrading of smart phones, the number of idle phones is increasing. The professional research report predicts that the total number of idle mobile phones in China will reach 6 billion during the 14th five-year Plan period, and the scale of the mobile phone recycling market will reach hundreds of billions of yuan. The broad prospect of the second-hand mobile phone trading market has attracted Internet giants and capital to enter the market, and the head enterprises are also trying to lead the industry from extensive development to standardized operation with the help of market position and technical ability.

In recent years, mobile phone consumption has gradually entered the stock market, coupled with the rise of domestic mobile phone brands, the "durability" and recycling value of mobile phones have been continuously improved, and the consumption concept of recycling has been accepted by more people. The development of second-hand mobile phone trading market is obviously accelerated. However, due to the lag of the construction of the relevant standard system, consumer rights disputes occur from time to time, one of the outstanding aspects is reflected in the pricing dispute of the recycling industry.

Not long ago, an online celebrity complained about a second-hand mobile phone trading platform. In the process of buying and selling machines on the second-hand trading platform, the online celebrity found that the quality inspection report issued by the platform at the time of sale showed that there was no problem with the phone, but when the same phone was recycled through rotation less than half an hour apart, it was found that there were defects such as "camera spots" and "slight scratches on the screen", resulting in a large difference between the purchase price and the recovery price.

After buying a mobile phone for half an hour, there is a significant price difference when it is sold on the same platform, which is emotionally unacceptable to most consumers. But there is a common sense involved, that is, "low price in and high price out" is almost the law of the secondary market. Many people know that cars begin to depreciate when they reach consumers, and they acquiesce to this common sense. Second-hand mobile phone trading platform gives different "pricing" in recycling and sales, and there is the same logic at work. This is not necessarily a deliberate "trick" of consumers, but more determined by the second-hand trading model.

As for the quality inspection reports issued by the platform in a short period of time, there are obvious differences, which is indeed difficult for ordinary people to understand. The platform responded that the "spotted camera" is an operational error, and the "slight screen scratch" is due to subjective differences in color judgment among different shop assistants, which reflects that the industry evaluation criteria need to be further improved. This situation is not only not conducive to the protection of consumers' rights and interests, but also conflicts with the interests of the platform. As professionals have said, the unified testing standards of second-hand mobile phones is the key to ensure the rights and interests of both sides of the transaction and enhance the trust of the market.

With the rapid development of the second-hand mobile phone trading market, it is more and more necessary to put the standardization and standardization of the industry on the agenda as soon as possible. In July 2021, the National Development and Reform Commission issued the 14th five-year Plan for the Development of Circular economy, which proposed to standardize the development of the second-hand commodity market and improve the laws and regulations on the circulation of second-hand commodities. establish and improve the identification, evaluation, classification and other standards of second-hand goods such as vehicles, home appliances and mobile phones, and standardize the circulation order and trading behavior of second-hand goods. Encourage the development of the "Internet + second-hand" model, strengthen the management responsibility of the Internet trading platform, strengthen the supervision of trading behavior, and provide standardized and standardized services for second-hand commodity trading.

However, the construction of the standard system is difficult to achieve overnight. To find a better balance between the protection of consumers' rights and interests and the interests of the platform is inseparable from the efforts of the platform and the industry. After the above-mentioned online celebrity complained about the incident of second-hand mobile phone trading platform, the platform launched a "seven-day unjustified return" service, promising that consumers who are not satisfied with the second-hand goods purchased within seven days can directly go through the return process without re-inspection, and the resulting depreciation costs will be borne by the platform. This is equivalent to giving consumers the "right to regret", which can avoid the adverse impact of price differences on consumers in a short period of time. Such rules have a certain demonstration value for the whole industry.

Moreover, in the second-hand trading industry, the relevant leading enterprises have cooperated with relevant departments and organizations or set standards in the industry, hoping to promote the industry to move forward in the direction of standardization and solve more growing troubles.

With the continuous expansion of the market scale, the standardization and standardization process of the second-hand mobile phone trading market urgently needs to be further accelerated. Just because there are some procedural problems at present, we should not belittle and deny the inevitability of the development of the second-hand trading market. To promote the solution of problems in the course of development and to achieve the healthy development of the industry in solving problems should also be the general trend of the secondary market.

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