Shulou(Shulou.com)12/24 Report--

The digitization process of the catering chain industry is from shallow to deep, covering the overall chain operation system from the store to the headquarters. it roughly includes revenue data, procurement data, financial data, marketing data, operation data and even customer data and so on.

The above-mentioned multi-level digital changes need to rely on a large number of smart devices, of which the largest number is the smart devices in front-line stores. For an enterprise that has developed to a certain scale, the order of magnitude of the equipment is likely to be thousands or even tens of thousands, and my uncle is a typical one.

Case background: thousands of devices, the traditional operation and maintenance model is complex and inefficient

My uncle Food Co., Ltd. is a Chinese fast food chain, founded on May 12, 2000. At present, there are nearly 400 direct stores in Jiangsu, Zhejiang, Shanghai and Anhui, with thousands of store equipment.

The problems such as numerous equipment in stores, difficulties in unified management, low efficiency in dealing with equipment failures and high cost of operation and maintenance have become common problems in chain retail enterprises.

At first, my uncle adopted the traditional operation and maintenance scheme, and there was no unified and professional management system for the tools used in the remote operation and maintenance work, and the front-line operation and maintenance personnel were in a state of "fighting on their own".

The consequence of the lack of unified scheduling management is that the first-line IT operation and maintenance is overburdened and inefficient; at the same time, the large number of equipment in chain retail and catering industry, complex models, frequent failures and other problems also seriously affect the effect of IT operation and maintenance management. It is urgent to introduce a set of professional remote IT operation and maintenance scheme with clear behavior authority and clear equipment management and ownership.

In order to solve the above problems, my uncle chose Berry Sunflower Enterprise + solution, based on the remote control ability of sunflower, to build a professional chain retail IT operation and maintenance solution.

The core pain point of IT operation and maintenance of chain enterprises: remote collaboration and unified management

In this case of cooperation between Berry Sunflower and my uncle, as a representative brand in the catering field, my uncle has three specific pain points that need to be solved in the operation and maintenance of IT equipment:

● used to use remote desktops connected by the intranet, unable to connect the remote devices of the external network, resulting in the inability of external service providers to cooperate efficiently.

● operation and maintenance personnel can not take the initiative to operate and maintain remote equipment, often need the assistance of on-site personnel to operate, the scene is limited.

● equipment can not be centrally managed, employee account allocation, permissions setting, device authorization is also a big problem, but also need the function of security audit.

So how does the enterprise + service of Berry sunflower solve the above pain points? Let's next take a look at the specific plan deployment.

Scheme deployment and implementation effect: construction of management system based on remote control function

In the deployment phase of the plan, my uncle chose the Berry sunflower enterprise + free version service after aligning his own needs. Based on remote control, combined with sunflower's "equipment grouping", "batch deployment", "remote management" and other functions, a whole remote IT management operation and maintenance system was built. The system includes:

(1) centralized management of remote devices

After the sunflower client is installed in the store equipment, the sunflower cloud management platform can be used for centralized equipment management, setting equipment alarm and so on.

(2) Subarea and authority management of remote equipment

Enterprise managers adopt the hierarchical management planning organizational structure of enterprise +, assign employee accounts to employees, and authorize store equipment to be distributed to branch operation and maintenance personnel for management and safety audit, so as to make management more effective.

(3) Multi-dimensional remote operation and maintenance capability

The branch operation and maintenance personnel use the control end to maintain and manage the store equipment, monitor the equipment and distribute the documents in batch, so as to solve the equipment problems in time and reduce the cost of personnel and operation and maintenance, realize rapid remote maintenance and ensure the normal operation of the business. Make the operation and maintenance easier.

In terms of the specific implementation effect of the Berry sunflower program, my uncle centrally manages more than 2000 devices in the sunflower management platform, and is currently deployed to pos machines, consumer machines, data screens, servers and other devices in its stores.

Sunflower master interface deployed by my uncle

Remotely control and debug store cashier equipment

In order to facilitate management, store equipment are named and grouped according to the region. When operation and maintenance needs occur, the corresponding operation and maintenance personnel can quickly find the corresponding equipment from the corresponding groups, initiate remote control to implement operation and maintenance, and solve the equipment problem of front-line stores as soon as possible.

Summary and evaluation: remote control is efficient and smooth, and the operation and maintenance link can reduce cost and increase efficiency successfully.

Compared with the intranet remote scheme previously used by my uncle, the core advantage of the sunflower scheme is the smooth and efficient remote control, which is directly reflected in the business. At the management level, the authority management of grouping and sub-area has greatly improved my uncle's efficiency in IT operation and maintenance management, and built a relatively professional equipment operation and maintenance guarantee system based on the remote control scheme, which is not available in the previous model.

To this end, my uncle IT department said: "Sunflower remote service with stable performance, convenient equipment management, reasonable organizational structure management has become an indispensable tool for equipment operation and maintenance management. On the basis of quickly solving the equipment operation and maintenance, it can also reduce the number of operation and maintenance personnel, reduce operation and maintenance costs, and ensure the normal operation of the store business."

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