Shulou(Shulou.com)12/24 Report--

Thank CTOnews.com netizens Shenzhen pretty boy for the clue delivery! CTOnews.com news on December 4, CTOnews.com learned from the Shenzhen Municipal Government Service data Administration official account that recently, the "regulations on the Protection of consumers' Rights and interests in Shenzhen Special Economic Zone" was passed by the standing Committee of the Municipal people's Congress and will be formally implemented on January 1 next year, aiming at some outstanding problems in consumer areas such as big data's killing, induced consumption and prepayment "running away". Targeted normative systems and measures have been formulated to better protect the legitimate rights and interests of consumers, maintain social and economic order, and promote the healthy development of the socialist market economy.

CTOnews.com noted that with regard to the problem of inducing and deceiving the elderly to buy health products, the regulations specifically stipulate that operators promote health products or claim to have health care products to elderly consumers over the age of 60 through door-to-door promotion, conference marketing, centralized lectures, health lectures, expert free clinic, free examination, free experience, free or low-cost travel, etc. Elderly consumers have the right to return the product within 7 days from the date of receipt of the product without giving a reason.

The legislation also strengthens the protection of minors, stipulating that operators shall not provide minors with commodities or services that endanger the physical and mental health of minors, and shall not publish, broadcast, post or distribute advertisements that endanger the physical and mental health of minors.

With regard to the commodity evaluation of online shopping, the regulations stipulate that online trading operators shall not use misleading methods when displaying the evaluation of goods or services, including putting good reviews before and after bad reviews, and there is no legal reason to delete or conceal the evaluation. there is no significant distinction between the evaluation of different goods or services, and so on. Network operators shall not fabricate traffic data such as clicks, playback and attention, nor shall they fabricate transaction interactive data such as likes and rewards.

With regard to the problem of automatic renewal, the regulations require online transaction operators who provide services by means of automatic renewal or automatic renewal to obtain the consent of consumers and shall not check by default or force bundling to open; before consumers open the service, it is necessary to inform consumers of the content of the service, the amount and method of deduction and other information in a significant and easy-to-understand language During the service period, it is necessary to provide consumers with a simple way to cancel or change the service at any time; five days before the date of automatic extension, automatic renewal, etc., consumers should be informed of the service content, the amount of deductions and other matters through phone calls, text messages, instant messaging tools, e-mail, message push and other effective channels.

In view of the problems such as opaque information and exaggerated publicity of blind boxes, the regulations require random sellers such as blind boxes to publicize key information such as extraction rules, distribution of goods or services, quantity and extraction probability in a significant way. The actual market launch of business operators shall be consistent with the publicity information, and shall not tamper with the extraction probability or change the extraction results. Random sales operators are encouraged to safeguard the legitimate rights and interests of consumers by establishing a floor protection mechanism.

In view of the problems existing in prepaid consumption, the regulations, in the light of the reality of Shenzhen City, require that the management of prepayment contracts be strengthened and the specific matters that operators should agree with consumers on prepayment contracts should be clearly defined. if there is no agreement or the agreement is unclear, it will be explained in favor of consumers. Business operators are required to issue a notice 15 days before the termination of business, the closure of business or the change of business premises that directly provide goods or services, and inform consumers by telephone, text message and other effective channels, otherwise they will be punished.

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