Shulou(Shulou.com)12/24 Report--

CTOnews.com November 28 news, last night, there were a large number of CTOnews.com partners to submit feedback, some areas of "DiDi" platform network loading is abnormal, the driver side can not take orders or confirm that passengers get on the bus, maps can not locate and other problems.

According to incomplete statistics, the area affected covers Hangzhou, Zhejiang, Shenzhen, Shanghai, Beijing and other places. Symptoms include, but are not limited to, abnormal visits, and CTOnews.com users reported that Didi's customer service phone was turned off.

Just now, DiDi issued an announcement announcing that services such as Didi ride-hailing have been restored, but other unmentioned problems are still being solved.

After overnight repair by the technical team, Didi ride-hailing services have been restored, and users can download Didi App to use the ride-hailing service. Cycling and other services are still being repaired one after another, and all unlocked or unlocked green orange vehicles can ride for free. I hope to do a little more to relieve the pressure of the morning peak.

On the evening of November 27, due to a system failure, the App service was abnormal, which affected some users to travel and drivers to take orders. I am very ashamed that I did not serve you well. I apologize again. We have collected and collated relevant questions and opinions, which are explained as follows:

1. The coupons in the user account can be used normally. If the coupon does not take effect due to failure, after the user pays the original price, the system will automatically deduct the coupon and refund the same amount after the failure (the same amount of the coupon), please wait patiently; for the abnormal payment and over-deduction of fees caused by system failure, please do not worry, wait patiently, and will unify the settlement and compensation after the end of the accident

two。 Drivers, please note that starting from Monday night, due to system reasons, the payment of relevant awards that have been received / purchased will be delayed, the platform will be calculated normally, the payment will be made up one after another, and the word-of-mouth travel points will be calculated normally, and the display will resume one after another. please wait patiently.

3. Didi App invoice service can be used normally. Didi 24-hour customer service has deployed more personnel to answer user inquiries and try its best to solve the problem as soon as possible.

4. Users can normally participate in the Didi National ride-sharing Day discount activities, and have the opportunity to share a luxury car, thank you for your support for low-carbon travel, ride-sharing planet event will be postponed.

5. Users who fail to lock their bikes during the failure period do not have to worry. The deducted fees will be refunded the same way.

Please pay attention to your safety when traveling during the morning rush hour. Other unmentioned problems are still being solved. I am very sorry for the inconvenience caused to the majority of users. I would like to apologize again. We are still working hard.

At present, the topic of "Didi collapsed" on Weibo continues to rise, reaching its peak in the early hours of yesterday morning. As of CTOnews.com 's release, the number of readers on this topic has reached 280 million, with 35000 discussions.

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