Shulou(Shulou.com)12/24 Report--

Today, at the 2023 model industry frontier forum of "restructuring the Future Industrial Intelligence transition" jointly sponsored by Zhongguancun Kejin, the artificial Intelligence Research Center of China Academy of Information and Communications, and the key Laboratory of artificial Intelligence key Technologies and applications Evaluation of the Ministry of Industry and Information Technology, Zhongguancun Kejin officially released China's first enterprise knowledge big model, AgentGraph application development platform, and "super employee" series of AIGC applications. To provide enterprises with out-of-the-box, seamless system, affordable domain-specific large model services.

Standing on the new starting point of large model reconstruction in the future, Zhongguancun Kejin will comprehensively transform and upgrade the existing products from the bottom model to the upper application.

The first one in China! Enterprise knowledge big model promotes business value innovation and growth Zhang Jie, vice president of technology at Zhongguancun Kejin, said that knowledge big model is the best entry point for enterprises to introduce large models, and it is also a necessary new infrastructure in the new era.

To this end, Zhongguancun Kejin has released the first enterprise knowledge model in China, a vertical industry large language model for high knowledge density enterprise applications, by helping enterprises to build and upgrade knowledge center, improve the efficiency of enterprise knowledge management and utilization, expand cognitive depth and support complex decision-making, and help customers' business value innovation and growth.

In the standard conformance verification of trusted AI model organized by China Institute of Information and Communication, Zhongguancun Kejin enterprise knowledge model successfully completed the model capability module verification and finally got a 4 + grade score, which is the first batch of conversational AI enterprises to pass this verification. The evaluation results show that the model has comprehensive semantic, phonetic, visual and other basic capabilities, with an accuracy of 95% in 5 competence areas and 46 competency items, which has reached the highest capability level of domestic large models at present. The richness and performance superiority of the model capability have been authenticated by authorities.

In terms of specific capabilities, the model supports semantic analysis, dialogue system, emotion analysis, text classification, text generation, knowledge graph, text content recommendation, OCR, face recognition, image classification, semantic segmentation, action recognition, speech recognition, speech synthesis, picture generation and other tasks, and the corresponding capabilities have high accuracy and acceptability.

The essence of the value of the large model lies in the practical application of diversified business scenarios. Cost affordability, security control, business deep coupling and personalized customization are the key core technologies of Zhongguancun Kejin enterprise knowledge model. In order to make the enterprise knowledge large model have both "intuition" and "logic", and to achieve the best effect in the specific application scenario, Zhongguancun Kejin builds a scene prompt engineering platform on the basis of the large model, carries on the low cost, quickly verifies the feasibility of the generation result of the large model, and adds the domain knowledge base, and solves the problem that the basic large model is easy to produce "hallucination" through the external knowledge base.

In order to enhance the effect of business application to the extreme, Zhongguancun Kejin will upgrade the engineering platform to a component-based AgentGraph application development platform.

One-stop, full link! Under the guidance of this technical route, Zhongguancun Kejin has built an underlying technical framework with one body and two wings, forming four categories of product systems. One body and two wings refers to the enterprise knowledge model, and its supporting platform domain large model factory, domain knowledge base factory, four types of products refer to intelligent marketing, intelligent service, intelligent operation, super staff.

As the middle layer connecting two wings and four types of products, the AgentGraph application development platform flexibly adapts to more than ten open source basic models, supports one-button switching, has 50 + application templates, and componentizes more than 200 + AI capabilities, which can achieve zero code and create new applications in three minutes at the earliest, further reducing customer innovation costs and shortening the development cycle.

In addition to integrating Zhongguancun Kejin enterprise knowledge model, the platform also presets many types of domestic and foreign languages, images, and other types of high-quality large model, with comprehensive functions, is an enterprise-level one-stop, full-link large model application open platform, providing open large model invocation, visual task flow scheduling, AI and system tool components, data processing and storage, low code application construction, monitoring and operation, and other application development tools. The five-fold security system and hundreds of security strategies ensure that the output content is compliant and controllable, and help enterprises to create personalized large model applications quickly, efficiently and safely.

Low-cost connection model capabilities and landing scenarios are the key to software engineering in the new era. Based on this, the scenario component of the AgentGraph application development platform encapsulates the industry KnowHow of more than 200 scenarios. Developers can achieve zero-code flow layout canvas by dragging and dropping, and the runtime can also manage components and applications.

Next, Zhongguancun Kejin plans to open source AgentGraph application development platform, so that internal capability components can help more enterprises to develop large model applications at low cost and quickly, and effectively reduce the cost of internal application innovation. At the same time, industry participants and developers are also welcome to contribute AI Native applications on the AgentGraph platform and work together to build a big model for prosperity.

1'N! Super employees release digital productivity on the application layer of AI platform and model service for Qianhang Baiye. Zhongguancun Kejin launched a new series of AIGC applications for "super employee" assistants, including ChatPilot knowledge assistant, marketing assistant, service assistant, training assistant, writing assistant, compliance assistant, etc., providing enterprises with an out-of-the-box, seamless and affordable domain model. Help enterprises to realize strong artificial intelligence applications with analysis and decision-making ability. Based on enterprise knowledge model and enterprise knowledge base, help enterprises and employees awaken sleeping knowledge and get through the "last kilometer" of enterprise knowledge application.

ChatPilot knowledge Assistant-knowledge Operations Q & An effect increased by 50% +

With the characteristics of high efficiency, precision and expansibility, ChatPilot knowledge assistant breaks through the limitations of traditional enterprise knowledge base, provides fast and accurate information acquisition, and realizes intelligent and innovative applications in many business fields. It can easily realize knowledge induction, construction, question and answer, recommendation and so on, which can help employees obtain effective information accurately, save a lot of document retrieval time, and improve work efficiency.

In the enterprise intelligent knowledge base project in cooperation with Noah Holdings, the accuracy of question and answer intention identification and response of the intelligent customer service product empowered by ChatPilot knowledge assistant has been greatly improved, the workload of text customer service operation has been reduced by more than 70%, and the answer effect has been improved by more than 50%.

Marketing assistant-empowered consultant marketing transformation to help sales win orders and win customers

For the fortune business scenario, the marketing assistant deeply understands the customer's investment needs by constructing user portraits, including basic and deep portraits of users, investment experience, focusing on competitive products, investment forecasts and other data information. Then, based on the user profile, the sales strategy is constructed, combined with the generation prompt ability of the large model, the tasks are executed according to the pre-set SOP of the business, and the qualifiers selected by the business experts selected by each SOP corresponding node are combed. Finally, professional and objective investment suggestions and product marketing plans are generated for customers. And greatly reduce the workload of manual copywriting, improve the efficiency of individual soldiers, and help customers to make better investment decisions.

Service assistant-semantic understanding + conversation summary to help government service efficiency leap

Service assistants can use large model capabilities to help service improve the efficiency of government services (including government service hall customer service, medical insurance bureau customer service, police customer service). In addition to the conventional speech assistance, using the semantic understanding ability of the large model, the service assistant can also help customers query all kinds of information automatically, extract the information entered by customers automatically, and generate session summary automatically. greatly save the time spent on customer service query, input information and other work. In this scenario, the large model is expected to reduce the operational workload of the customer service system by more than 70%.

Training assistant-personalized training partner to improve marketing skills and promote sales success

Taking the fortune brokerage enterprise cooperated by Zhongguancun Kejin as an example, in order to enable the investor / teacher to better grasp the company's product knowledge, the training assistant can quickly extract the knowledge question and answer content from the product roadshow material and generate the scenario script. combined with the integrated application of Zhongguancun Kejin intelligent sparring products and enterprise knowledge base, it provides customers / teachers with personalized training companions for product learning. For the same product material, the training assistant can randomly generate multiple branch scripts, allowing the customer / teacher to randomly encounter questions and answer flexibly, so as to improve the adaptability and professional ability of the marketing side.

Writing assistant-provide scene-based high-quality text creation services to make creativity easier

The writing assistant has the abilities of multi-style text writing, creative copy generation, intelligent summary and to-do generation, and multilingual translation, which is embodied in customized training through the templates of all kinds of documents in the enterprise, and can imitate writing. quickly generate documents with a specific style of writing; automatically generate a variety of related creative directions according to specified themes and keywords, and greatly improve the production efficiency of creative work. The long text will automatically extract the key information and generate a short summary, at the same time, according to the needs and preferences of users, automatically generate to-do list; using the translation ability of the large model, it can be accurately translated in multiple languages. to achieve barrier-free language communication.

Compliance Assistant-escort large model applications and improve the ability to ensure data security

The content of official documents, videos and audio released by enterprises need to be checked for compliance, and compliance assistants can quickly formulate quality inspection rules based on dialogue requirements and assist in intelligent auditing. Check whether sensitive words and illegal words are involved in the release materials to ensure compliance and improve the efficiency of quality inspection and update.

At present, Zhongguancun Kejin "super employee" assistant series AIGC application has been landed in a number of industries and scenes. The marketing assistant empowers the teacher of a fortune company to reduce the time of marketing copywriting from 10 minutes to 10 seconds; the big model of landing health insurance omniscience in the field of government affairs helps the public to ask and answer health insurance questions and obtain full health insurance information in one stop; the retail industry floor speaker assistant, the original workload of 30 speakers can now be completed by 2 people, and the accuracy of semantic understanding is improved from 85% to 94%.

Artificial intelligence technology, represented by large models, has developed into an important driving force for a new round of scientific and technological revolution and industrial change. The tide of AI models is surging, and thousands of industries are speeding up to the AI innovation and application period of competition and competition. As a leading provider of conversational AI technology solutions, Zhongguancun Kejin will persist in exploring the landing integration of cutting-edge artificial intelligence technology and thousands of lines of industry application scenarios to help enterprises and developers quickly build and deploy high-performance and strong artificial intelligence applications to meet the needs of various complex business scenarios and help enterprises achieve innovative growth.

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