Shulou(Shulou.com)11/24 Report--

CTOnews.com, November 21 / PRNewswire-Asianet /-- A "TV runaway" was searched on Weibo last night, and several netizens reported that their frequently used software TV home suddenly could not be opened. In addition, the notice on the TV end page of some users shows that the service of this product will be suspended from now on in accordance with the normative requirements of the SARFT for Internet live television business.

Late that night, the TV assistant issued a notice saying that the service encountered problems, the software will properly address all refund requirements, absolutely will not run away.

This afternoon, the official WeChat of "TV Assistant" released "guidelines on quick refund after renaming TV official account", announced the refund process, and once again stressed that "absolutely do not run away." According to the guidelines, users who open TV members can go to Wechat official account "TV Troupe" and directly click "apply for a refund" to enter the refund process. Officials also stressed that due to the need for one-on-one verification of human customer service, everyone needs to wait patiently for a refund.

CTOnews.com noticed that TV assistant Guanwei also said this morning: "Last night customer service overnight refund, pure manual operation, it will be a little slower, please wait patiently. Thank you."

"TV Home" is a video player that specializes in watching live TV. Officials have introduced that the software can provide online live broadcast of more than 1600 TV channels from CCTV, satellite TV and local stations. The user base of this software is quite large. Many users who use smart TV will choose to download the software from their TV sets to watch live satellite TV content.

However, there has always been a dispute over live broadcast copyright in TV home software. Operators IPTV and radio and television network digital TV are regular ways to watch TV channels. Many software that watch live TV channels in the market, including televisions, basically show users live TV broadcast by stealing and catching genuine network signal sources. The annual membership fee of 49.9 yuan is relatively low, and it also attracts many consumers. In fact, these third-party platforms, including televisions, charge fees for grabbing genuine signal sources.

Since August 21 this year, the State Administration of Radio and Television, in conjunction with the Ministry of Industry and Information Technology, the State Administration of Market Supervision, the Central Radio and Television General Station, the China Consumer Association, and other relevant units formally held a mobilization and deployment meeting for the management of TV "doll" charges. since the mobilization and deployment of complex work, the radio and television system across the country has comprehensively launched actions for special governance work in two aspects. Up to now, radio and television cable companies in 31 provincial administrative regions in the mainland have achieved phased results in dealing with problems such as TV "doll" charges and the complexity of watching TV operations.According to the deployment for the upgrading of cable TV set-top boxes, China Radio and Television is expected to complete the pilot project by the end of October this year and fully complete the governance work by the end of 2024. On November 14, the press conference of TVOS 5.0, the smart TV operating system, was held in Beijing, and the problems of charging for smart TV dolls and difficulties in operation are being gradually solved.

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.