Shulou(Shulou.com)11/24 Report--

Shanghai University of Science and Technology is a key applied research university in Shanghai, which is dominated by engineering, with the coordinated development of science, economics, management, literature, law, art, and other disciplines. It is the first batch of pilot units for the construction of "high-level local universities" in Shanghai.

In recent years, due to the changes of the external social environment and the frequent occurrence of black swan events, university campus management is facing new changes. Campus management has gradually changed to science and technology, refinement, humanization and high interaction, and gradually developed from management to co-governance between teachers and students. In order to cope with the new changes in campus management and explore the campus management model adapted to the new era, Shanghai University of Science and Technology continues to devote itself to the construction of intelligent campus and improve campus service quality with the power of science and technology. Especially since 2021, the university has conducted in-depth cooperation with Huawei Cloud WeLink, using WeLink as campus digital connector, integrating campus services, building a unified campus portal of Shanghai University of Science and Technology, and creating a unified entrance to the intelligent campus.

In the past two years, Shanghai University of Science and Technology has launched 174applications / campus services on WeLink, which has greatly facilitated the campus life of teachers and students, but when it comes to the most favorite intelligent campus service, we have to mention the "Shangli 12345 teacher-student suggestion acceptance platform".

Smarter and more efficient 12345 platform

"I did not expect that there were still people on duty on the 12345 platform at the weekend. I did not expect that the teachers of the relevant departments would contact me by phone so soon. I did not expect that the problem I raised about the maintenance of classroom equipment would be solved so quickly." Talking about the feeling of putting forward suggestions through the "Shangli 12345 platform" for the first time, Tao, a teacher in the Optical Engineering Department of the School of Optoelectronics, Shanghai University of Science and Technology, used three "unexpected" in succession.

The suggestion submitted by the students on the addition of electric bicycle charging device was replied in time.

The Shangli 12345 platform mentioned by teacher Tao is the "Shangli 12345 teacher's opinion and suggestion acceptance platform", which is a campus hotline platform for Shanghai University of Science and Technology to deepen the "complaint-ready" reform and respond to the demands of teachers and students in a timely manner. a campus hotline platform to solve all kinds of puzzles and problems they encounter in their work, study and life.

The platform is led by the Office of Shanghai University of Technology to sort out problems, built by the Information Office, and handled by the Wisdom Campus Promotion Office. Through the analysis of daily problems and confirmation by various departments, the platform is built on WeLink with the help of the examination and approval function of WeLink. It includes 4 categories, including psychology, employment, one-card, payment, canteen and medical insurance, and 34 service scenarios that are closely related to students' campus life and the basic business of staff.

Shangli 12345 platform interface based on WeLink mobile portal

Set up the stage and sing the opera, and everyone participates in the management of school affairs.

When the service mechanism of "Shangli 12345 platform" was originally designed, Shanghai University of Technology and WeLink team, based on product characteristics and school demands, aimed at serving and solving teacher-student problems, formed a closed-loop mechanism for problem management by defining the response time limit and increasing feedback evaluation, which built a bridge for the school management service department to communicate directly with teachers and students, and greatly shortened the processing cycle of teachers and students' demands.

The platform is open to all teachers and students in the school, which is different from the "question and answer" section that answers students' questions and questions. The most prominent feature of Shangli 12345 platform is real-time, intelligent, responsive and closed-loop. So that the voices of every teacher and student can be heard, and everyone can see the improvement and change of campus services.

The demands submitted by teachers and students on the Shangli 12345 platform were basically resolved within half a working day.

Since its launch, Shangli 12345 platform has helped the school to manage campus aspirations efficiently, accepting a total of 3000 suggestions from teachers and students. At the same time, the 12345 dispatches received by the school in Shanghai dropped sharply, shortening the closed-loop limitation of demands of teachers and students, and a sharp reduction in out-of-school complaints, resulting in the final realization of complaints not leaving the school and improving the overall satisfaction of the school. take the platform as the carrier to promote teachers and students to build a co-governance and shared civilized campus.

Shangli 12345 platform is the epitome and achievement of Shanghai University of Science and Technology building intelligent campus through WeLink. In the future, WeLink will continue to deepen its cooperation with Shanghai University of Technology, dig deep into the campus service scene, help the school realize the leap from "management" to "governance" and then to "wisdom", so that teachers and students can jointly manage school affairs and share digital achievements.

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