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China Southern Airlines customer service responded to "ultra-low-cost tickets": system Bug, has not received a refund notice

2025-02-14 Update From: SLTechnology News&Howtos shulou NAV: SLTechnology News&Howtos > IT Information >

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Shulou(Shulou.com)11/24 Report--

CTOnews.com, November 9, a large number of users reported that there were a large number of ultra-low-cost flights at around 20:00 on the official App of China Southern Airlines and several online travel platforms, with ticket prices (excluding fuel charges for aircraft construction) at 10 yuan, 20 yuan and 30 yuan, mainly related to a number of domestic routes entering and leaving the port of Chengdu, and many passengers grabbed and paid successfully.

According to the Beijing Business Daily, the customer service of China Southern Airlines responded that it was able to travel normally and had not received a refund or a notice that it could not travel normally.

However, the customer service also added: if the ultra-low-cost air tickets purchased by consumers have already been issued, they will not be able to carry out self-refund business and need to record feedback manually. As to whether there will be a corresponding notice in the follow-up, the customer service said that it is not sure and requires passengers to pay attention to or inquire about customer service.

China Southern Airlines reported a loss of 32.682 billion yuan in 2022, the biggest loss in China Southern's history. In 2022, China Southern achieved an operating income of 87.059 billion yuan, a decrease of 14.35% over the same period last year. As of CTOnews.com, the stock price of China Southern Airlines is 6.01 yuan per share, with a market capitalization of 96.838 billion yuan.

According to reports, China Southern Airlines officially implemented the winter and spring flight plan for a total of 154 days from October 29, 2023 to March 30, 2024. In this season, China Southern Airlines Group plans to carry out more than 460,000 flights and increase the number of navigation points to 235. After the change of season, China Southern Airlines Group plans to fly more than 3000 flights a day.

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