Shulou(Shulou.com)11/24 Report--

On May 31, 2023, the Cloud Forum on "innovative Application of Learning New Technologies in training" sponsored by online-edu (online Education Information Network), a professional media platform for digital learning, came to a successful conclusion. Zhang Tao, the winner of the 14th CEFE China Enterprise Digital Learning and Talent Conference and deputy director of Xinhua three Talent Research Center, was invited to attend. The Cloud Forum invited Wu Fangyu, director of Taiwan's TTAF guidance Technology Research Institute, and Wu Qihua, partner of Wading Network Technology Co., Ltd. At the scene, Mao Litao, executive director of the Boao Research Institute, asked the three experts in depth as the guest of honor.

At the Cloud Forum, Mao Litao exchanged views with three guests on the challenges and opportunities of new technologies for organizational personnel training. Among them, Zhang Taotan discussed the theme of learning the innovative application of new technologies in the field of training, and shared the latest learning and development ideas of the Xinhua three Talent Research Center.

How to understand the great changes in the era of AIGC?

With the emergence of new technologies such as meta-universe and AI, essential changes will take place in people's way of life, employment, learning and growth.

First of all, the technology of the virtual world represents meta-universe, as well as the application of AI technology, which will bring essential changes to people's way of life and experience. These technologies will make people's lives more convenient and intelligent. At the same time, the back-feeding of meta-universe by AI technology will lead to the great development and landing of meta-universe. The application of enterprise learning scenarios in meta-universe will have an unprecedented prospect.

Second, emerging technologies will bring great challenges to the employment model, at the same time, career conversion will also become more difficult. The emergence of new technology will lead to the replacement of many traditional occupations, and new occupations will continue to emerge. This will put forward higher requirements for employees' career planning and development, and need to constantly learn and update their skills.

Finally, the emergence of new technologies will also bring changes in the way of learning and growth, and the emergence of technologies such as ChatGPT will lead to the enhancement and differentiation of learning ability. Through personalized learning recommendation, workplace question and answer kit, adaptive learning path and other ways under the enterprise training scene, the enhancement of learning ability brought by ChatGPT is obvious. But the disadvantage is that new technology will also bring psychological and use barriers, the stronger the strong, the weaker the weak, which will pry the lever of differentiation and make greater differences in the ability of employees.

How to deal with the great changes in the era of AIGC?

In the face of the great changes of the times, the idea of Xinhua three Talent Research Center is to take a positive attitude to deal with it, take the initiative to seek opportunities in change, and guide new technologies to be correctly and firmly integrated into the talent training industry.

Deal with the challenge

The challenge that new technology brings to learning developers and training organizers is the Matthew effect of talent differentiation. This means that employees who are good at dealing with people and are good at communicating, persuading and socializing will also be easier to master new technologies and better able to navigate AI tools. And those employees who lack these abilities will face greater difficulties in "dialogue" and "cooperation" in the face of AI. If training organizers fail to see this challenge, the talent differentiation in the company will become more and more serious, and employees who make good use of AI and those who do not make good use of AI will create huge layering. This will have a negative impact on the overall talent development and performance improvement of the company.

Dig the first opportunity

At the same time, new technologies also bring opportunities. The learning development department can seize the hot spot of AI application, let training play a role in human value, and contribute to the development of learning organizations.

Xinhua three Talent Research Center focuses on exploring the emergence mechanism in nature and AI, and applies it to organizational management and talent training. Emergence refers to the phenomenon that individuals form high-level group wisdom after joining the organization in the case of ordinary wisdom. Both ant colony and bird colony have such characteristics, and the internal emergence of AI is also the basic reason why AI has "wisdom". In the process of organizational management application, we need to pay attention to the three principles of open collaborative interaction, embracing system theory and embracing iterative method. Lead the whole company to the next curve through self-organization and collective wisdom. The multi-dimensional embedding and emergence of the full chain, as the comprehensive embodiment of the underlying logic of swarm intelligence in talent training and organizational construction, is a trend that we should embrace.

Extraction methodology

As a learning development worker, Zhang Tao put forward the principle of "five desires and five nots" to prevent employees from worrying that their jobs would be replaced by AI.

First of all, enterprises need to help employees understand the limitations of AI and help them realize the advantages of human beings in the face of AI.

Secondly, enterprises need to emphasize the value and creativity of employees, provide more AI application and development opportunities, and let employees realize that they are in charge of AI.

At the same time, there are five things that enterprises need to pay attention to:

Don't create emotional anxiety to emphasize the importance of learning AI; don't ignore employees' feelings in the face of technological and social changes; don't apply AI; across the board; don't use AI to use AI.

Don't start training design on the premise that AI can solve all problems.

We need the right training to help employees correctly understand their relationship with AI and make AI an assistant rather than a substitute.

In the training of employees, in addition to professional ability, we also need to pay attention to the cultivation of non-linear ability, such as storytelling, narrative, empathy and symphony and so on. Avoid falling into the trap of excessive top-level design, over-modeling, and over-subdivision of people and tasks, thereby promoting the emergence of organizational self-organization.

Summary

In the era of AIGC, the development of new technology brings unprecedented opportunities and challenges to talent training. How to correctly apply new technology to help employees adapt and acquire new skills is an important problem faced by enterprise talent education and training workers. Xinhua three Talent Research Center put forward the concept of "emergence", so that organizational chaos and order coexist, so as to promote the emergence of organizations. Pay attention to the establishment of group intelligence and self-organization state, fully demonstrate the efficiency of talents, follow the enterprise strategy, and dig deep into the effect of training, at the same time, make enterprise personnel training more scientific and modern, and better meet the needs of innovation and development in the 5.0 era. to create more value and advantages for employees, enterprises and society.

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