Shulou(Shulou.com)11/24 Report--

If there are N opening methods for holidays, perhaps this is the most reassuring one for customers. During the National Day holiday, customers in an automobile manufacturing industry carry out data center relocation work, and many equipment have sudden failures for six consecutive times. The service team of Xinhua Third Group under Ziguang Co., Ltd., which is on duty at the whole site, stayed up all night for more than 30 hours continuously, quickly carried out problem investigation, coordination of personnel, allocation of spare parts and emergency repair, etc., ensuring the successful completion of the relocation of customer data center. "Your presence is reassuring! "With professional and efficient service, Xinhua Three Service Team has won high praise from customers.

In-depth understanding of maintenance needs, providing exclusive and efficient services

According to the person in charge of Xinhua Third Service Team, which has served customers for 11 years continuously, the automobile manufacturing industry customer located in Shanghai is a well-known enterprise in the industry. It has more than 60 subsidiaries and more than 80 factories nationwide. It has established a perfect information system with more than hundreds of various types of equipment, carrying ERP core production systems such as SAP and QAD, including important business and production data of headquarters and factories nationwide. "Maintenance service is not only related to the smooth development of customer business, but also related to the protection management of important customer data, and has strict requirements for maintenance delivery service. "

The person in charge said that Xinhua Third Group has been serving customers since 2012 and has a professional and stable service team for more than 10 years. In cooperation, it has overcome many problems in project maintenance delivery: the first is the complexity and variety of equipment, covering different equipment types such as servers, high-end storage, super-convergence, virtual tape library, etc., and some hardware equipment has repeated aging, risk hidden danger rises sharply, and maintenance difficulty increases. Secondly, the equipment deployment is scattered, distributed in 31 subsidiaries all over the country, which greatly tests the ability of service providers to maintain and dispatch across regions. In addition, with the continuous expansion of enterprise scale and business scope, customers have integrated and upgraded IT systems, and new technologies, new products and other software and hardware have been integrated into IT systems, putting forward higher requirements for the maintenance work of Xinhua Third Service Team.

"These situations do bring many difficulties to the operation and maintenance delivery, but based on a comprehensive understanding of customer needs, we provide professional, exclusive and efficient services to customers with professional and stable service teams and service systems close to customers, and complete maintenance services with high quality. "Xinhua three service team leader said.

Stand in the customer's perspective, let the service always move forward

Xinhua three service team for the maintenance difficulty, equipment aging rate and other problems conducted in-depth research, summed up effective solutions: regular service inventory with customers, so that customers timely understand the operation of the equipment and hidden dangers; In view of the lack of small machine image configuration and cluster software configuration adjustment after equipment replacement, the plan was prepared in advance, and the maintenance hidden dangers were reduced through equipment adjustment, service switching exercise, system version upgrade and proactive health inspection. While solving maintenance problems, the maintenance efficiency and quality were greatly improved.

Relying on rich maintenance experience and efficient team coordination, Xinhua Third Service Team carries out remote special inspection on equipment configuration and operation of factories all over the country through customized and localized service scheme and service capability covering the whole country, and provides spare parts scheme according to local conditions, thus solving the problem of scattered maintenance equipment of customers. This kind of exclusive and pre-positioned maintenance work realizes the transformation of operation and maintenance from passive response to active prevention. In the process of service, the person in charge of Xinhua Three Project always reminds the team members that "we should stand from the customer's perspective, start from the customer's demand, make the service always move forward, ensure the stability and continuation of the maintenance work with meticulous and professional delivery work, and protect the development of the customer's business." "

It is precisely this customer-centered service concept that Xinhua Third Service Team has formulated a service assessment system centered on ensuring the stable operation of old equipment and continuously improving the operation and maintenance quality. Through timely response to problems, upgrading key events and powerful service improvement, Xinhua Third Service Team has ensured the stable operation of equipment and maintenance service quality in a multi-pronged manner, helped the customer operation and maintenance department and itself to achieve the established assessment objectives, and demonstrated the capabilities and advantages of Xinhua Third Service Team. To help customers create more new value.

High-quality service delivery is the foundation of continuous cooperation with customers. Through 11 years of professional and exclusive service, Xinhua Third Service Team has continuously deepened the imprint of Xinhua Third Service in customers 'hearts and won the praise of "reassuring Xinhua Third Service." Facing a more diversified future of maintenance services, Xinhua III adheres to the concept of "intensive cultivation and pragmatism, giving full play to the intelligent, visual and exclusive H3Care service mode, constantly expanding and enriching operation and maintenance scenarios, and helping hundreds of industries accelerate into the era of digital intelligence."

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