Shulou(Shulou.com)11/24 Report--

The most prominent feature of chain catering retail enterprises in the process of digitization is the large number and wide distribution of terminal equipment. The operation and maintenance of this kind of equipment often brings great challenges to the IT management department of the enterprise.

Specifically, these challenges are reflected in the following areas:

● has a wide range of stores and may have as many as tens of thousands of devices.

● lacks unified management tools, so it is difficult for the management ability of headquarters IT to reach the front line.

Equipment suppliers / service providers in different regions of ● may be different, and enterprises need reasonable strategies to grasp the initiative of IT operation and maintenance.

How to find the balance between timeliness and cost of operation and maintenance by ●

To meet the above challenges, remote IT operation and maintenance solution based on remote control technology has become the first choice of many enterprises. Sunflower remote control as a national remote control brand, its IT operation and maintenance solution can well help enterprises to solve the above problems and formulate a reasonable IT operation and maintenance management strategy.

Remote control scheme of Berry sunflower: to reduce cost and increase efficiency from the level of operation and maintenance

The traditional way for chain retail enterprises to deal with the needs of IT operation and maintenance of stores is to send operation and maintenance personnel offline, but in fact, many software and system problems can be solved remotely. The emergence of remote control solutions can significantly improve the timeliness of store equipment operation and maintenance, complement each other with the traditional offline operation and maintenance, and greatly reduce labor and time costs. This is also the core advantage of Berry sunflower program in the field of chain retail.

Solution diagram of Berry sunflower chain retail industry

With the remote control technology of multi-platform, cross-terminal and combination of software and hardware as the core, the Berry sunflower chain retail industry plan builds a set of remote IT operation and maintenance system adapted to the current situation of chain retail enterprises: the engineers of the regional branch are responsible for the operation and maintenance of stores, vending equipment, advertising machines and business servers in the region, while the related management and authorization work of operation and maintenance is controlled by the headquarters.

When there is a problem with the chain store system or the store staff encounter usage problems, the internal work order system can send a request for assistance to the headquarters, and the headquarters will send the requirements to the IT operation and maintenance team of the regional branch or the after-sales department of the external equipment supplier to solve the corresponding problems, and the authorization of remote control authority can be assigned to the corresponding team in advance or temporarily according to specific needs, and the headquarters will always maintain the unity of management.

For vending machines, outdoor advertising screens and other unattended equipment, as well as regional business servers and other equipment, the headquarters will authorize the equipment to the regional branch IT administrator to manage, combined with the sunflower screen wall and other functions, the administrator can quickly locate the problem and start to solve.

From the point of view of the manager of the enterprise headquarters, the Berry sunflower program also provides a perfect "before-during-after" security management mechanism, through audit logs, screencap traceability and other means, coupled with complete multiple protection, enhance the information security level of chain enterprises in the operation and maintenance work.

In the face of a large number of devices, what kind of packet management strategy should we choose?

When the scale of enterprise IT equipment continues to expand, in order to facilitate management, there is bound to be the need to group equipment according to departments, regions, stores and other elements, otherwise we need to look for specific equipment in all equipment like looking for a needle in a haystack during remote operation and maintenance, which is very unreliable.

The "equipment grouping strategy" carried by sunflowers is to optimize the behavior of "grouping equipment", using strategies that can be easily operated and used many times to form a standardized SOP instead of manual grouping of pure manpower, and to "reduce the burden" on the work of IT administrators in the step of "grouping", so that enterprises with a large number of equipment management needs can better enjoy the convenience and advantages of the grouping function itself.

To the specific strategy level, sunflower currently provides two types of device grouping strategies: "automatic grouping" and "manual grouping".

● automatic grouping: suitable for grouping with larger granularity, such as automatically classifying equipment into corresponding groups by department, region, etc.

The "automatic grouping" strategy provided by sunflower means that in the sunflower client customization package, the devices installed by the customization package can automatically enter a certain group, and we only need to prepare the corresponding customization package for each group.

For example, an enterprise is divided into five business regions: East China, South China, North China, Southwest and Northwest. If the headquarters IT needs to group and manage the equipment based on this, we only need to establish the corresponding groups in advance, and then customize five corresponding security packages using automatic grouping strategy in the sunflower management platform and distribute them to the corresponding units.

If the enterprise uses the sunflower privatization deployment service, we can also add more detailed rules to the automatic grouping strategy, such as whether the device name / comment name contains the specified keyword automatic monitoring group (for example, if the device name contains "Shanghai", it is automatically assigned to the "East China" group), in this case, we do not need to customize a separate installation package for each group. It is very suitable for enterprises whose IT device name itself is very standard.

Manual grouping of ●: delegate the grouping steps, which can be used for third parties to provide fine-grained situations such as equipment maintenance.

When we customize the sunflower client installation package, we can select the option of "manual grouping during installation" to delegate the grouping operation directly to the front line of operation and maintenance, and complete the equipment grouping by self-service.

The typical scenario of applying this strategy is that, as we mentioned above, the introduction of third-party equipment operation and maintenance service providers is very common in industries such as chain retail.

For large chain enterprises, the procurement and follow-up operation and maintenance of IT equipment in their stores are generally connected with third-party service providers. Due to the large number of stores and a wide range of branches, the IT administrator of the headquarters is unlikely to customize independent customized installation packages for each store at any time, and the strategy of automatic grouping is more difficult to implement.

In the face of this situation, we adopt the manual grouping strategy. When deploying the store equipment, the front-line operators manually select the grouping directly at the time of installation. "self-service" to complete the grouping work will be a better strategy, because the initial deployment itself requires the participation of front-line personnel. Selecting a group does not add much deployment effort (just one more option menu), but for headquarters IT staff who need to manage all IT devices as a whole, it saves a lot of repetitive work afterwards.

Summary: outstanding advantages of sunflower chain retail program

Finally, combined with the actual situation of chain retail enterprises, we can roughly summarize the advantages of Berry sunflower scheme in the chain retail scene, hoping to give everyone in need a simple reference:

● promotes the timeliness of operation and maintenance, ensures the stable operation of digital equipment, and does not affect the daily operation of stores.

● reduces the cost of operation and maintenance, while remote operation and maintenance can effectively make up for the shortcomings of traditional operation and maintenance, and significantly reduce the overall operation and maintenance costs, which is particularly obvious for industries with widely distributed equipment such as chain catering.

● can easily cope with the needs of a large number of equipment operation and maintenance, equipped with functions represented by the grouping strategy, which can optimize the strategy for the core pain points of IT operation and maintenance in the chain retail industry, and easily deal with the challenges from this aspect.

● has low deployment threshold and strong ease of use. The deployment of the Berry sunflower program is very simple, easy to install, and supports mass deployment of custom software, eliminating the need for enterprise IT personnel to spend too much time and energy on deployment.

● helps enterprises to set up the equipment management system framework and centralize authorization management. On the basis of centralized and unified management, chain enterprises can extend a set of enterprise IT asset management solutions through remote operation and maintenance solutions, so as to strengthen the enterprise's control over equipment and business.

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