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Apple customer service responded that the glass backplane of iPhone 15 phone is fragile: this problem may exist, if you have any concerns, it is recommended to use a protective case.

2025-04-07 Update From: SLTechnology News&Howtos shulou NAV: SLTechnology News&Howtos > IT Information >

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Thanks to CTOnews.com netizens for your clue delivery! CTOnews.com, October 26 (Xinhua) A number of netizens complained that the lens backplane of iPhone15 phones was easy to crack, and some netizens even said that some iPhone15 rear covers would crack even without bumping.

In response, Apple's official customer service responded to China Finance and Economics by saying that the back covers of iPhone15 products are made of glass, so there may indeed be a problem that it is easy to break. The use of glass material is to better heat dissipation, in order to ensure the normal use of mobile phone functions. If there are concerns in this regard, it is recommended to use a protective shell or protective cover.

Apple's iPhone 15Pro and iPhone 15Pro Max have a more repairable interior design, and a redesigned frame that makes it easier to remove the back glass panel, which was also used in the iPhone 14 and iPhone 14 Plus and is now on the Pro and Pro Max models.

CTOnews.com noted that the maintenance costs of the iPhone15 series announced on Apple's Chinese website have been reduced, including 1298 yuan and 1548 yuan for glass damage on the back of iPhone15 Pro / Pro Max. For comparison, the cost of iPhone 14 Pro/ Pro Max is 3598 yuan and 3998 yuan.

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