Shulou(Shulou.com)11/24 Report--

[get to know Saiwei-- A 21-year-old household appliance service organization]

For as long as I remember, all kinds of electrical appliances used at home are Hisense products. If there is a need for maintenance of air conditioners, refrigerators and washing machines at home, those who come to the door on time, dress code, smile and do not drink a mouthful of water are Saiwei's service team.

Saiwei, which means "match the skills of the five continents and the feelings of the four seas" in Chinese, is an independent service brand under Hisense Group and the earliest third-party home appliance service brand in China. Founded in 2002, the company was once an officially designated service provider for the Beijing Olympic Games and the Shanghai Qingdao Summit, was selected as the service-oriented manufacturing demonstration platform of the Ministry of Industry and Information Technology, and was identified as the SAC service standardization demonstration unit and the key service enterprises of Shandong Province.

With the development of the times, household appliances are constantly updated, high-tech products such as LCD screen and V-throw are also out in time. This kind of household appliances which need precision technical support has its own maintenance center. Today, the editor came to the Seville maintenance service center to visit and experience the professional management platform, high-standard screen repair workshop and high-skilled service technology.

[walking into Seville, a highly skilled maintenance team in a first-class workshop]

The Saiwei maintenance service center is equipped with 100,000 clean work rooms and technical engineers with rich professional experience. The electrical appliances to be repaired will be disassembled and overhauled here, and the electrical appliances with minor ailments and faults can be cured here. Not to mention the precision electrical maintenance related to the LCD screen, the technical engineers of the Saiwei service team are able to get rid of the disease.

Dust-free purification is very important for electronic and optical products, so everyone who enters the dust-free clean workshop must wear professional anti-static overalls in the special changing room and remove dust through the air shower buffer room before entering the 100,000 clean room. This is the technical core of the screen repair center, and strict operation procedures must be followed.

In the precision maintenance area, Master Wang Xiangyang, the technical director of the Seville maintenance service center, is debugging and calibrating a disassembled V-throw machine. According to Master Wang, V-throw products involve a large number of sensors, and the dismantling opportunity has a certain impact on the original set value, so the maintenance needs to be uniformly re-calibrated and set to the parameters that meet the factory standard, so that the user takes the machine home to achieve the best visual viewing effect.

Do not underestimate debugging and calibration, it can not be casually adjusted to do, debugging to follow the calibration data but the Seville service team through tens of thousands of practical operations to explore the best practice application data. It is the superb technical skills and accumulated technical experience that have been trained in practice, large and small, and accumulated, that have become a strong after-sales service and technical support for users to choose Hisense products.

Saiwei has always adhered to the "technology enterprise", paid attention to the encouragement and training of skilled talents, and set up his own great craftsman's studio. At present, the studio has many outstanding top-notch skilled talents, such as the winner of the "National May 1 Labor Medal", the national technical expert, the chief technician of provinces and cities, the outstanding contribution technician and the champion of the "Diamond" skill contest. The trophy certificate on the honor wall is the sparkle of Seville's craftsman spirit.

Master Studio will regularly organize team technicians to conduct training and technical discussions, disassemble and analyze all kinds of new household appliances that have just been listed, and by falling into the most popular live video streaming mode, synchronously cover the technical service teams of service networks all over the country, and lead the technical service personnel across the country to upgrade their technical level.

[feel Saiwei-- the professional management platform uses kinship service to transfer temperature]

"my heart, you rest assured" is the service concept that Saiwei always adheres to. To serve every Hisense user well, love users like family members, and provide users with more than expected service is the service temperature that Saiwei wants to deliver.

Saiwei's customer service center is open 365 days a year, and any user of Hisense products can seek help and technical support through the 24-hour customer service center. Especially during the Spring Festival, it is the busiest time for the staff of the customer service center at this time.

"every family is reunited at home during the Spring Festival, and electrical appliances are used most frequently, and the TV is the entertainment center for family reunion, and there is a greater probability of things going wrong. as long as users need it, our customer service will be online at any time and immediately send someone to help users solve their worries and difficulties throughout the year. We must not let this small trouble affect the joy of users during the holidays."

[choose Saiwei-- Seville's service goes wherever the user is]

After more than 20 years of development, the Saiwei service network now covers more than 3000 cities, districts and counties in the national T1-T5 market, and has more than 5000 service outlets and more than 25000 service engineers throughout the country. the service radius can cover within 30 kilometers around the network to ensure the timeliness of door-to-door service and the convenience of users to send and repair.

With the mission of "serving with one-stop wisdom and building a better life", Saiwei is committed to becoming the most reliable service brand, outside the field of home appliances, it also provides B-end and C-end users with one-stop smart services in the fields of charging pile, cold chain, screen display, smart home and so on.

It can be said that as long as you can buy Hisense products, you can enjoy Saiwei's service guarantee at the same time. Revolve around the home, serve the home; start at home, not just at home, wherever users go, there are Seville services.

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