Shulou(Shulou.com)11/24 Report--

According to CTOnews.com news on October 20, Zhao Zhiguo, spokesman and chief engineer of the Ministry of Industry and Information Technology, said at a news conference of the State Information Office on October 20 that in the next step, the Ministry of Industry and Information Technology will formulate and issue an action plan for digital technology to adapt to aging, promote 5G, artificial intelligence, big data and other information technology to enable information accessibility, and ensure equality and full integration into digital life for groups such as the elderly.

Zhao Zhiguo revealed that in the third quarter of this year, the Ministry of Industry and Information Technology focused on optimizing and upgrading service provision, experience and response, promoting richer service applications. The number of App on shelves reached 2.61 million, mini programs exceeded 7 million, and mobile Internet service areas and scenarios continued to expand and deepen. 1924 commonly used websites and App for the elderly, and more than 140 million smartphones and smart televisions have been upgraded to ensure that the elderly and the disabled enjoy digital life. Better user experience, comprehensively promote telecommunications services online and off-site, carry out actions to enhance the capacity of mobile Internet application services, and significantly optimize and standardize the full-process service perception of key Internet applications. Demand response is more efficient, basic telecom enterprise video customer service is widely used to make user interaction more smooth; improve the relevant mechanisms of the Internet information service complaint platform to promote timely response to user demands.

In the next step, the Ministry of Industry and Information Technology will focus on the following aspects of work. The contents of the new network attached to CTOnews.com are summarized as follows:

The first is to optimize the supply of services and enhance users' perceived experience. We will deeply promote the improvement of mobile Internet application service capabilities, publicize and promote excellent cases, and form a positive interaction between service quality improvement and perception promotion. Introduce more facilitation measures for domestic and foreign users to create a high-quality and international digital service environment. We will formulate and issue action plans on digital technology to adapt to aging, promote barrier-free access to in-depth information technology such as 5G, artificial intelligence and big data, and ensure that groups such as the elderly are equal and fully integrated into digital life.

The second is to strengthen comprehensive management and safeguard the legitimate rights and interests of the masses. We will continue to standardize service behaviors such as software installation and uninstallation, operation interaction, business renewal, and acceptance of complaints, and rectify outstanding problems strongly reflected by the masses. Promote the collaborative interaction between the upstream and downstream of the mobile Internet application industry, such as application stores, SDK, mobile terminals, and improve the overall service quality and level. We will continue to promote key work such as garbage information management, "card-breaking operation", 12381 early warning, and one-certificate inspection, and earnestly safeguard the property safety and legitimate rights and interests of the people.

The third is to improve the long-term mechanism and create a healthy service environment. We will improve policies, measures, standards and norms, study and formulate compliance guidelines for telecommunications and Internet services, and issue a series of standards for App development and operation compliance, so as to provide more clear guidance for enterprises to carry out business activities. Give full play to the basic role of credit supervision, improve the credit scoring mechanism of the information and communications industry, and promote enterprises to operate in good faith in accordance with the law. Guide the relevant departments of the industry to do a good job in technical support, testing and certification, compliance audit and other related support services, so as to form a social co-governance pattern.

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