Shulou(Shulou.com)11/24 Report--

Thanks to CTOnews.com netizen West Window old clues delivery! CTOnews.com October 20 news, The State Administration of Market Supervision and Administration issued an announcement today, In order to speed up the construction of a unified national market, Build a new development pattern, Optimize the consumption environment, The State Administration of Market Supervision recently issued "Market supervision and management complaint information publicity interim rules," Online national 12315 consumption complaint information publicity platform, Deploy the national market supervision departments to carry out consumption complaint publicity.

The announcement said that information asymmetry has always been one of the pain points restricting the expansion of residents 'consumption. Before shopping, consumers want to check the complaints of merchants in the past and understand the situation of merchants solving consumption disputes. For this reason, the market supervision department takes the initiative to publicly handle relevant government information of consumer complaints, so that consumers can clearly consume and operators can operate in good faith and law-abiding manner. The website of the publicity platform is tsgs.12315.cn, Mini programs, and the public number name is "12315 Complaint Publicity." The public can inquire about complaints from specific merchants, master complaint hot spots, browse the latest local complaints, etc.

The State Administration of Market Supervision and Administration said that through a platform to publicize complaints from consumers around the country against various operators, it can effectively reduce information asymmetry in the consumer market, better protect consumers 'right to know and choose, better play the decisive role of market allocation of resources, guide the majority of operators to better implement the main responsibility of consumer rights protection, promote the high-level unification and high-standard construction of the national commodity and service market, and adhere to the people's stand. Practice the vivid practice of organically combining the mass line with super-large-scale market supervision.

By publishing consumer evaluations and aggregating real-time big data, we can promote the rule of law supervision, credit supervision and intelligent supervision as a whole, and take openness to promote justice and reduce pressure as the driving force. Since November last year, the General Administration of Market Supervision has carried out pilot projects for publicity of consumer complaint information in Jilin, Shanghai, Zhejiang, Guangdong, Sichuan and Xinjiang provinces, autonomous regions and municipalities. The transparency of consumption environment, the integrity of operators and the satisfaction of consumers in the pilot areas have been improved, and more consumer disputes have been resolved at the source and germination.

At the same time of publicity of consumer complaints, the market supervision department shall optimize the consumption environment and business environment as a whole. The publicity platform specially creates the function of "enterprise service" to provide enterprises with complaints in the past. Through 12315 data enabling, enterprises can improve their business behaviors and reduce compliance costs. Enterprises can log in to the platform through electronic business license. In addition, the publicity of consumer complaints is not a simple "blacklist," and the number of complaints cannot be simply equated with quality or service; operators with high market share often have more consumption disputes. Compared with the number of complaints, it is also necessary to pay attention to the attitude of operators towards consumers, sincerity in handling complaints and self-improvement.

CTOnews.com with official illustration of State Administration of Market Supervision and Administration:

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