Shulou(Shulou.com)11/24 Report--

Let the people of the world enjoy the best quality food-this is the corporate vision of Jiaxun Optoelectronics.

01 quality selection leads, Jiaoxun intelligent sorting equipment makes the big country food safe.

Anhui Jiexun Optoelectronic Technology Co., Ltd. is a national high-tech enterprise specializing in R & D and production of intelligent sorting equipment. Color sorting products cover rice, tea, salt, fried nuts, miscellaneous grains, minerals and many other fields, and sell well in more than 80 countries and regions, such as the United States, Germany, Britain, Japan, Brazil, Russia, India and so on. Intelligent sorting technology provides valuable color separation control schemes for large and medium-sized enterprises all over the world and promotes the development of the industry.

In the field of intelligent color selection, the company has successively undertaken more than 20 national, provincial and municipal major science and technology plan projects, such as the national science and technology support project "numerical control innovation research and development and application of mechanical products in Anhui Province". The industry standards of "Tea Color Separator" and "Miscellaneous Cereals Color Separator" have been drafted and implemented. With the spirit of technological innovation and continuous exploration, the machines produced by Jiaxun Optoelectronics have been able to meet the vast majority of color selection scenes on the market.

Take Jiaxun's core product rice quality separator as an example, this equipment has the characteristics of large output, high precision and intelligence. Compared with the traditional screening machine that requires more than one equipment to complete the screening, the Agile Optoelectronic PLUS series rice quality separator only needs one to complete the screening task of two equipment, reducing the equipment footprint and cost, while improving the production efficiency and accuracy.

02 establish an after-sales college and promise to serve "at any time"

A precision instrument, from installation to maintenance, needs professional and technical personnel to deal with, high-quality after-sales service system is the key to win more customers. In Jiexun, the service department has a loud slogan: service is there at any time.

At present, Jiaxun Optoelectronics has built an exclusive after-sales service network covering more than 50 regions in 34 provinces in China, and at the same time rapidly promote the construction of overseas service system, explore the training system of international service team, and promote a convenient local service mode. combined with real-time online network service center system, it can respond in time to meet the multi-faceted needs of customers.

Using the digital system to support the after-sales service system with the same high precision and high efficiency as the products is an important measure of the fast optoelectronic service strategy, so the cooperation between the fast optoelectronics and the after-sales treasure comes naturally.

In August, the Jetsun Optoelectronics & after-sales service system project was successfully launched. Yang Yingchun, consultant and professor of University of Science and Technology of China, Gao Chun, director of Jie Xunguang Technology Center and leader in innovation and entrepreneurship of Anhui "Special support Program". Representatives such as Chen Bin, an after-sales treasure solution expert, attended the project launch meeting.

Fast Optoelectronics highly agrees with the concept of "new generation customer service" of after-sales treasure, and expresses high expectations for the project, hoping to implement the service strategy and improve service efficiency and customer satisfaction through after-sales treasure.

Improve the inventory turnover of spare parts, manpower performance evaluation, the treatment of after-sales problems to form an end-to-end business closed loop, to achieve comprehensive feedback on production, R & D, quality, and provide data support for product upgrade iteration.

03 end-to-end closed loop of after-sales problems to achieve omni-directional management

According to the business form of Jiaxun Optoelectronics, after-sales Bao provides solutions from three aspects: business side, management side and IT side to help service strategy landing.

1. Diversified customer communication channels: unified 400 hotline, product QR code, online customer service, Wechat official account, official website and other customer connection channels to optimize customer experience.

two。 Transparent work order management, service awareness deep into the first line: from work order generation to completion, from service trigger to on-site implementation to follow-up processing, the whole process is visible, so that customers have a sense of participation, more reliable and more assured.

3. Guide the business and enhance the value: according to the business data in the after-sales treasure, Jiexun can analyze and improve the quality of products and services, and constantly enhance the value of the enterprise. At the same time, regularly empower employees through knowledge to promote the common growth of enterprises and employees.

4. The process is flexible and compatible with the original business department of Jiaxun: according to the enterprise business process, after-sales Bao has designed a personalized scheme for Jiaxun to improve the efficiency of inter-departmental communication and enhance the linkage of system data.

It is an inevitable trend for the grain processing industry to become digitally intelligent. Fast Optoelectronics is using science and technology to empower the industry to contribute to grain production and processing in places that the public cannot see, so that every healthy food can enter the dining table of thousands of households.

We also believe that after inserting digital wings on the server, it will bring more beautiful and new changes to the whole industry.

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