Shulou(Shulou.com)11/24 Report--

Lenovo, which takes service as the gold-lettered signboard, once again won the authoritative award of the service industry. In the selection of the best customer center in China in the 19th "Golden ear Mark Cup" in 2023, the "Lenovo solution Service" of Lenovo's consumer business in China stood out from many excellent service brands by virtue of its intelligent innovation ability, considerate service attitude and excellent service technology. it won the Golden ear Mark Cup China Best customer Center Service Innovation Award and the Best customer experience customer Center Award in 2023.

The award of this industry proves the high recognition of Lenovo service quality and the high trust of customers in the industry and market. In recent years, Lenovo service continues to consolidate service ability, cultivate service experience, and innovate service ideas. to repay the society and customers with practical actions, this award is well deserved.

Over the years, Lenovo has persisted in upgrading its customer-centered business model, from "direct touch" to "customer full-cycle value management", and has built a new service reform engine with the full structure of "end-edge-cloud-network-intelligence" IT, leading the development of the industry with intelligent services. With the powerful AI computing power, Lenovo launched the "Smart customer Service Rubik's Cube" not only to achieve intelligent analysis and data visualization, but also to achieve 24-hour uninterrupted service, so that customers can respond to whatever they want; the integration of sales and service is an innovative measure for Lenovo to deal with the integration of retail era, integrating sales and service functions into one, running through online and offline, fully connecting Lenovo's huge service network.

Yang Jie, general manager of the Consumer Service Division of Lenovo's China solution Service Group, said that winning the 2023 "Golden ear Mark Cup" Best customer Center Excellence Service Innovation Award and Best customer experience customer Center Award is an important milestone in Lenovo's service development. Lenovo will always adhere to the "customer-centered" service concept, bring more quality service experience for the majority of consumers, carry reputation ahead, and serve customers attentively.

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