Shulou(Shulou.com)11/24 Report--

Abstract: experiencer XMPlus and NPSMeter go hand in hand to experience a new journey of management.

On September 30, 2023, experiencer XMPlus (hereinafter referred to as "experiencer") successfully completed the acquisition of NPSMeter. This acquisition is the first acquisition since the Chinese customer experience Management (CEM) track entered the rapid development, and marks the further expansion of the experiencer in the CEM field, aiming to continue to improve the product system and expand the business layout, so as to provide customers with more diversified and high-quality products and service experiences.

NPSMeter is a main SaaS product of Hangzhou Enterprise Cloud Technology Co., Ltd. (hereinafter referred to as "Enterprise Cloud"), positioned as a lightweight in-application research tool, focusing on user experience, focusing on embedded NPS research, through APP, Mini Program, web page embedding and real-time feedback windows related to user scenes, to help enterprises efficiently collect user feedback and improve the speed and accuracy of product and service improvement. Through this acquisition, experiencers will integrate NPSMeter's resources and experience in user insight and experience management to further enhance their product strength and service capabilities.

Some of the NPSMeter partner customers

"NPSMeter's embedded feedback is easy to use and has a very broad user base," said Xin Jiyun, founder and CEO-- of experiencer. "experiencers have better data analysis and flow functions such as journey, BI, early warning and so on, so that the collected data can be better used for decision-making and improvement. I believe that this integration will better benefit our customers and improve the application of CEM in various industries."

During the acquisition, experiencer and the NPSMeter team worked closely to ensure a smooth transition and handover of the business. In the future, experiencers will join hands with NPSMeter to continue to provide customers with high-quality solutions and go to the grand vision of "working with enterprises to bring customers a world-class consumer experience".

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