Shulou(Shulou.com)11/24 Report--

From October 13 to 15, the "2023 sixth dual-state IT Wuzhen user Conference" sponsored by ITSS data center operation and management group, dual-state IT forum, and intelligent operation and maintenance national standard working group was solemnly held. As the writing unit of intelligent operation and maintenance national standard, Xinhua three groups of Ziguang shares were invited to attend the meeting. At the seminar on in-depth interpretation of intelligent operation and maintenance standards held in the same period, Xinhua three groups, based on their own technological innovation and service capability accumulation, facing industry experts and industry customers, put forward for the first time the concept of operation and maintenance services that integrate AIGC capabilities to enhance business resilience, bringing new ideas and enlightenment for the future development of intelligent operation and maintenance.

Aggregating the advantages of operation and maintenance services to enhance business resilience with intelligent operation and maintenance

With the continuous acceleration of the digital transformation of the industry, IT operation and maintenance services have entered a new stage of intelligent operation and maintenance. The national standard of "General requirements for Intelligent Operation and maintenance of Information Technology Services" compiled by Xinhua three groups is issued, which is the basic and universal standard to guide China's intelligent operation and maintenance service innovation and industrial development. it will play a positive guiding role in promoting the standardization and standardized development of intelligent operation and maintenance services and improving the ability and quality of operation and maintenance services.

In order to further strengthen the industry exchanges in the field of intelligent operation and maintenance and promote the rapid development of the intelligent operation and maintenance industry, under the background of the release of the national standard of intelligent operation and maintenance, China Construction Bank and Xinhua Group held a seminar on in-depth interpretation of intelligent operation and maintenance standards. Invited banking experts and users such as China Electronic Technology Standards Institute, Everbright Bank and Pudong Development Bank to gather together. Share from the aspects of standard perspective, organizational governance, data management capability domain, scene realization and so on, and jointly discuss the construction level, standard feasibility and practical effectiveness of intelligent operation and maintenance. Tang Haihua, Director of the value-added Business Department of the Technical Services Department of Xinhua third Group, attended the meeting. Li Fu, the architect of Intelligent Operation and maintenance Services of the value-added Business Department of Xinhua three Technical Services Department, delivered a keynote speech entitled "Exploration and practice of Business resilience based on Intelligent Operation and maintenance GB Standard", combining theory with practice, and expounded the key points and promotion methods of building business resilience.

Li Fu pointed out in his speech that intelligent operation and maintenance technology innovation is the key to improving the stability and reliability of enterprise IT systems, ensuring business development and improving quality and efficiency. Relying on its comprehensive advantages and forward-looking insight in the field of operation and maintenance, and based on the requirements and guidance of the national standard of intelligent operation and maintenance for the improvement of operation and maintenance capability, Xinhua three Group introduces "business resilience" into the field of intelligent operation and maintenance. it is put forward that the key points are the construction of "perception ability, response ability, recovery ability and reshaping ability", combined with the intelligent operation and maintenance products and solutions, perfect technical service system and rich practical experience in the industry. To help customers build business resilience, improve the level of operation and maintenance management, and ensure business continuity.

Give full play to the service value of operation and maintenance to help customers build mathematical intelligence support ability

How to promote the construction of intelligent operation and maintenance business resilience, Xinhua Group believes that it can promote the construction of business resilience according to the "five elements" of demand, scene cut-in, mathematical support, technology iteration and spiral. finally achieve the goal of ensuring business continuity.

Xinhua three groups structure and link the knowledge and data in the field of operation and maintenance to form a pictorial knowledge system and build a panoramic data center knowledge graph with services as the core. At the same time, rely on the intelligent assistant to explore the ability of large language model, combined with the ability of knowledge graph and large language model, link up the number requirements of operation and maintenance scenes, and enable fault prevention, problem location, emergency support, fault recovery and other scenarios.

Li Fu mentioned that the concept of intelligent operation and maintenance business resilience has excellent application value, which can help enterprise operations and maintenance reduce failure risk and quantity, improve operation and maintenance efficiency and effectiveness, reduce operation and maintenance load and service interruption time, and help enterprise managers to focus on strategy formulation and business innovation, improve service capability and market competitiveness, and promote customer digital transformation with digital intelligence.

As the leader of digital solutions, Xinhua Group continues to improve the diversified layout of operation and maintenance technology and products, and promotes the reform of IT operation and maintenance in the digital era with service innovation. As early as 2020, Xinhua 3, together with industry customers and partners such as the National Beacon Commission and China Construction Bank, launched the formulation of national standards for intelligent operation and maintenance, contributing to accelerating the industrial application and innovation development of intelligent operation and maintenance. it has become a key force in the formulation and promotion of standards in the field of operation and maintenance services.

In the face of the needs of operation and maintenance under the background of the AIGC era, Xinhua 3 will take the overall customization of services as an opportunity, give full play to the advantages of intelligent, visual and specialized H3Care service model, uphold the concept of "intensive cultivation and pragmatism, and endow the times with wisdom", continue to dig intelligent operation and maintenance scenes, and create more value and possibility for the digital development of all trades and industries with professional and intimate services.

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