Shulou(Shulou.com)11/24 Report--

CTOnews.com, Oct. 12, according to foreign technology media WinBuzzer, Microsoft was granted an AI customer service patent this month, which can effectively deal with user problems through natural language.

Image source: commbox patent points out that existing customer service systems are basically connected to customer service robots, but they can only handle regular task requirements and provide relevant responses according to keywords or related preset content, not as complex as tools such as Bing Chat, Google Bard or ChatGPT.

Microsoft introduced natural language processing (NLP) technology into the AI customer service patent and systematically generated relevant answers through relevant data training. CTOnews.com Note: it is essentially a breakthrough artificial intelligence model that aims to use a common language to decode pressing technical problems and find the most appropriate solutions.

Upon receipt of a customer support request, the system converts the problem into one or more text-encoded representations and into a format that the system can understand. The system will match the format and related units, and provide the coding of various operation processes as an auxiliary format.

After confirming the best match, the AI customer service system combines a variety of problem solutions, answers feasible solutions or suggestions in natural language, and guides customers to solve the problems they encounter.

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