Shulou(Shulou.com)11/24 Report--

According to CTOnews.com news on October 11, JD.com Express recently announced the upgrade of its service, putting forward three major service pledges: "compensation for non-pickup for one hour" and "compensation for all overtime", and "compensation for non-delivery".

According to the person in charge of JD.com Express, "full timeout must be compensated" means that when consumers use JD.com Express and fresh Express to send and deliver these two products, if they encounter a time-out due to non-customer reasons (such as excluding re-investment, self-pick-up, force majeure, etc.), JD.com Express will automatically issue coupons to customers after the waybill is properly cast. Active compensation.

"one hour non-pickup must be compensated" means that after the consumer sends the order in JD.com Express, the courier will call the consumer within 10 minutes to confirm the order and visit the door within 1 hour. If the collection information is not displayed at the time of the appointment, the consumer will receive the corresponding discount coupon and compensation coupon according to the overtime period. If the delivery guy fails to collect or deliver goods according to the standard without the consent of the customer, JD.com Express will pay 6 yuan for the customer experience guarantee red packet.

In addition, JD.com Express has once again strengthened the door-to-door delivery service and extended it to the collection link of express delivery-whether consumers receive or send mail, they can enjoy the delivery experience of "staying at home".

According to the responsible person, the service of collecting and delivering goods without door-to-door promises of compensation has now covered 50 cities, including Beijing, Shanghai, Hangzhou, Guangzhou, Shenzhen and Urumqi, and will continue to expand its coverage in the future.

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