Shulou(Shulou.com)11/24 Report--

The 19th Hangzhou Asian Games came to a successful conclusion today.

Hangzhou, as one of the first provincial capitals to embark on the road of intelligent urban development, already has an efficient information network system. However, in the face of the unprecedented scale of the Asian Games, the city still needs to set up an "Asian Games special escort" to ensure the full speed operation of related affairs during the event and to protect the success of the Asian Games.

Lenovo is a member of this "convoy", and its role is to inject "stability" into the system and organization of the Hangzhou Asian Games. The information technology command center at the Hangzhou Asian Games headquarters, as the "nerve center" of the Hangzhou Asian Games, provided digital office support to 74 competitive and non-competitive venues, hundreds of thousands of staff and volunteers during the event. Every terminal device is a "neuron" of this "nerve center". Ensuring the stable operation of these "neurons" has become the primary task of Lenovo.

To this end, Lenovo has built "three lines of defense" to support the stable operation of the Asian Games information hub-excellent product quality, intelligent technical defense, and the uninterrupted protection of Lenovo's operation and maintenance team.

Leading quality of commercial terminal products in the industry

Excellent product quality is the foundation to support the stable operation of "neuron". Take the Asian Games Information Technology Command Center as an example, it needs to deal with a large amount of information exchange requirements every day, which puts forward high requirements for the performance of hardware equipment. In this context, Lenovo deployed the industry-leading ThinkCentre M Master Series desktops and Zhaoyang commercial laptops to support high-intensity information transmission, computing and storage tasks to meet the stringent operational needs of the event.

There are essential differences in design and function between business computers and personal computers. They are born out of commercial scenarios with high standards to meet continuous and stable output in a high-pressure environment. Lenovo, as a leader in Chinese business computers, has unusually stringent standards. For example, every Lenovo business computer has to undergo more than 1100 rigorous product tests before it is delivered to customers to ensure that it reaches a zero-defect quality level. From the early days of product design, Lenovo has taken millions of hours of trouble-free running time as the goal, and strives to ensure that the product can run stably for 7 × 24 hours to meet the high load needs of commercial customers. It is this unremitting pursuit of product quality and stability that gives Lenovo commercial terminals the commercial gene of "space-level quality".

Another major feature of Lenovo's commercial terminal is its innovative design. Around the concept of "design for business", Lenovo applies cutting-edge aesthetics, materials, ergonomics and aerodynamics to product design. For example, Lenovo Zhaoyang notebook takes into account the stylish appearance, strong performance and rich expansibility, while Lenovo ThinkCentre M Mini mainframe achieves a balance of stability and high performance in a volume of only 1 liter.

Around the actual needs of commercial customers, Lenovo's pace of innovation has never stopped. In the long history of 27 years of Zhaoyang brand and 20 years of ThinkCentre brand, Lenovo has always led the innovation trend of commercial PC. From the first Chinese brand commercial notebook computer Zhaoyang, to the industry's first commercial all-in-one desktop computer, ThinkCentre A70z, to the industry's first 1-liter small chassis desktop, Lenovo commercial terminals continue to improve product performance and are committed to creating more value for commercial customers. Among these many values, stability and reliability have always been the core concept of Lenovo's commercial brand, and it is also an important cornerstone for Lenovo to win the choice of organizing committee for international events again and again.

Intelligent operation and maintenance system of "prevention in the bud"

Based on advanced technology, Lenovo has established an intelligent operation and maintenance system, which can monitor all terminal devices in real time. "We have deployed a monitoring system for all equipment, and we will solve it when there is a potential fault signal." Wang Lei, general manager of Lenovo's intelligent sports business, told us that the core purpose of this program is to reduce human intervention and to reduce the impact on users with more smart device operation and maintenance. Such as before emergencies, such as CPU, hard disk abnormal, through intelligent operation and maintenance can achieve early warning, prevention is not happening.

The intelligent operation and maintenance system consists of three closely cooperative subsystems. First of all, the centralized monitoring platform is responsible for data collection, and carries out omni-directional and integrated monitoring of the terminal operating environment to ensure comprehensive data collection; next, the intelligent operation and maintenance platform big data is responsible for analyzing the data. it is based on the data collected by the centralized monitoring platform to gain insight into the operation trend of terminal equipment and predict possible risks. Finally, the automatic operation and maintenance platform executes the automatic operation and maintenance management of the system on the basis of data collection and analysis. With the support of this intelligent operation and maintenance system, Lenovo provides all-round operation and maintenance management for the office computer of the Asian Games, ensuring the smooth progress of the event.

In the event guarantee of Hangzhou Asian Games, the effect of the intelligent operation and maintenance system is remarkable. Take the media center as an example. In previous international events, the main media center generally needed 30 to 40 engineers to provide services, but this time the Hangzhou Asian Games only needed single-digit engineers to ensure the normal operation of the main media center.

The key to accurate predictive maintenance often depends on the accumulation of rich experience in event operation and maintenance. It is precisely relying on Lenovo's rich experience and strong technical reserves that the intelligent operation and maintenance system can be deployed accurately and run efficiently to ensure that every venue and system of the event can run stably and withstand the tremendous pressure brought about by the Asian Games.

After the first two lines of defense are built, the final guardian is the professional and experienced Lenovo team. In China, Lenovo has the leading commercial PC service team and has established a wide coverage and fast response after-sales system nationwide. On average, there is a Lenovo service station every 30 kilometers and provides the fastest 4-hour flash repair service in the industry. In this Asian Games, the constant guardianship of Lenovo's operation and maintenance team is a concentrated embodiment of enterprise-level service.

The team that provides services for the Asian Games is an elite team from Lenovo that has experienced many battles. Many members of the Lenovo Intelligent Sports Division with Wang Lei as the core have valuable experience in the operation and maintenance of events such as the Beijing Winter Olympic Games. Lenovo provides meticulous operation and maintenance services for 18 office teams, including the information technology command center, and 74 competition and non-competition venues. In addition, based on its rich experience in event service, Lenovo has developed a set of meticulous operation and maintenance procedures suitable for the Asian Games. Any problems that may arise on the site shall be graded and classified to ensure that the problems can be solved in the first time. For example, when there are problems with professional equipment at the event site, Lenovo engineers'on-site service is guaranteed to be solved in 5-10 minutes; for non-emergency failures of daily office equipment, the whole machine will also be replaced to ensure that the problem can be solved within two hours. minimize the time for business to be affected.

Lenovo's enterprise service is not limited to the operation and maintenance of hardware equipment, but has been extended to the test integration of software applications, the overall planning of venues, and so on. Lenovo team continues to learn, summarize and improve, never satisfied with past achievements, each event with a more awe and professional attitude, to serve every event, every game, every customer.

Wang Lei concluded: "consistent product quality, systematic integration from equipment to operation and maintenance, and then to a comprehensive consulting system, constitute a solid foundation for us to escort the Asian Games without breakdowns. And these professional Lenovo people are undoubtedly an important force for us to achieve this goal."

With excellent product quality, advanced intelligent prevention and maintenance, and uninterrupted protection of the operation and maintenance team, Lenovo ensures that the working computers used in the Asian Games will not shut down for 30 days with these "three lines of defense". It is also with this "three lines of defense" to once again hand over the full score of "zero failure" of the event.

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