Shulou(Shulou.com)11/24 Report--

Recently, Zhuhai Inball Electric Co., Ltd., which specializes in new energy power systems, reached a cooperation with Ruiyun Service Cloud on the construction of after-sales service digital system and successfully held a project launch meeting. The general manager of Inball, the director of the quality center and the general manager and project manager of Ruiyun Service Cloud South China attended the kick-off meeting, at which both sides determined the objectives and strategies for the implementation of the project.

Through the cooperation with Intelligent after-sales Service Management SaaS Ruiyun Service Cloud to build an integrated after-sales service platform, Inball will realize visual closed-loop management of the whole service process in the future, integrate multi-business systems to achieve efficient process flow, improve internal coordination efficiency, and drive product improvement and service improvement based on data.

Zhuhai Yingbo Electric Co., Ltd. was founded in 2005 and listed on the gem of Shenzhen Stock Exchange in 2017. it is a leading enterprise in the field of R & D and production of new energy vehicle power system. The company's main products are new energy vehicle powertrain, power assembly and drive motor, motor controller, vehicle charger, DC-DC converter and other new energy vehicle power domain core components. Long-term cooperation with Geely Automobile, SAIC GM Wuling, Great Wall, Chery and many other well-known car companies and large parts groups at home and abroad.

China's new energy vehicle industry has developed rapidly in recent years, facing fierce competition from complete vehicles to spare parts. Feng, director of the Inball quality Center, said that as the maturity of the whole new energy industry is getting higher and higher, the management of customer satisfaction has become a very important link. This year, under the opportunity of customer-centered and major customer strategic transformation, the service system is of great significance to improve the quality management system.

Based on years of professional experience in the field of after-sales service and rich practical experience in the new energy industry, Ruiyun Service Cloud provides a closed-loop integrated after-sales service solution for the Invor after-sales service digitization project. mainly to help enterprises upgrade and optimize from the following five modules:

1. Establish a perfect product file management.

2. Work order closed-loop management, work order efficient execution

3. Establish perfect spare parts inventory management.

4. standardized management of internal maintenance and disassembly of old machines.

5. multi-dimensional analysis of service operation data.

Boss he, general manager of Inball, believes that the ultimate goal of business success is to gain customer recognition. Around the digital construction of these links, on the one hand, it will help Inball improve the efficiency and reduce the cost in the service link, on the other hand, it will achieve the ultimate goal of improving customer satisfaction through standardized service process and data empowerment management, and form the service competitiveness of brand differentiation in the new energy industry chain.

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.