Shulou(Shulou.com)11/24 Report--

On September 19, Huawei China Government and Enterprise user Summit 2023 was successfully held in Shanghai. With the theme of "listen to practice, We together", this conference aims to listen to customers' voices and business needs. Huawei, customers and partners join hands to reach a consensus through discussion to form TOPN issues and escort the high-quality transformation of various industries around the various challenges in the process of digital and intelligent transformation.

Wu Hui, President of China Government and Enterprise Business of Huawei, Li Jianghua, President of Enterprise delivery and Services of Huawei Global Technology Services Department, Xu Chunxue, Deputy Director of Public Technology Service Department of National Information Center, Wu Hui, Senior Operation and maintenance Director of data Center Core Systems of ICBC, Wu Lianfeng, Vice President and Chief analyst of IDC China, he Zhen, Vice President of China Government and Enterprise Business of Huawei, Li Jin, Chief operating Officer of Softcom, Jin Lin, CEO of Advanced Digital Communication. Zhu Xiaoyong, senior vice president of Shanghai Huaxun, and other guests attended the summit and delivered a keynote speech.

AI spawned all new business type, Huawei worked with customers and partners to actively respond to the change

At present, artificial intelligence has triggered a new round of technological and industrial changes, from individual to industry, from life to production, from edge to core, digital government, digital finance, intelligent manufacturing and so on. It has a profound impact on every industry and organization.

Wu Hui, President of Huawei's Government and Enterprise Business in China

In his speech at the conference, Wu Hui pointed out that driven by the tide of AI change, the role of technical services is undergoing a fundamental change, that is, from an unknown business supporter to an indispensable enabler of business operation. At the same time, enterprise services are also facing three new challenges: first, with the digital and intelligent entry into the core production system, business and data loading are increasing, and the ICT architecture is becoming more complex, which puts forward higher and more comprehensive requirements for business planning, unified construction and maintenance, business operation and other capabilities. Second, today, in the pursuit of high business continuity and the ultimate user experience, service interruption or performance problems in any application will lead to significant business losses. therefore, enterprises have higher and higher requirements for the stability and security of service operation and maintenance. Third, the innovation of service and business model emerges one after another, which requires that technologies and solutions must co-evolve and upgrade, and service engineers are required to accurately evaluate, deliver quickly and iterate smoothly in order to adapt to and empower the continuous exploration of enterprises.

In the face of the three major challenges, Wu Hui said that Huawei has always implemented the values of "customer-centered", actively carried out the reform of the service system, continuously improved the combat formation and increased investment in service resources, and focused on promoting the three major measures of "tamping platform, deepening capability, and personnel training" to protect the digital and intelligent transformation of various industries.

Wu Hui also said that in the face of more challenges in the future, customers, partners, and Huawei must stand closely together to build an "iron triangle" of coordinated operations, and focus on the value definition, value creation and value realization of the business. continue to build consulting, integration, and auxiliary operation service capabilities, start from the end, cycle iteration, jointly enhance user experience and service perception, and accelerate successful business transformation.

Find a consensus from the problems, and the three parties will join hands to create high-quality transformation.

In the face of the great differences in the stage of digital transformation in various industries, Li Jianghua first said in his keynote speech entitled "working together to meet challenges to protect the high-quality transformation of services" that only by forming an "iron triangle" organization and constantly upgrading and iterating one's own capabilities can we meet the many challenges encountered in the process of changing the service role from a supporter to an enabler.

Li Jianghua, President of Enterprise delivery and Services, Huawei Global Technical Services Department

Subsequently, Li Jianghua further said that Huawei hopes to hold a user summit to focus on various issues in the process of users' digital transformation, on the one hand, to reach a consensus on the TOPN issue through discussion, and on the other hand, to optimize the government-enterprise service system and solve the TOPN problem by tamping the platform, deepening capacity and personnel training.

In terms of tamping platform, Huawei has optimized digital tools and platforms and created a "one-stop" tool platform, such as PSD one-stop delivery platform, eCare problem processing platform, enterprise intelligent self-help platform, etc.; at the same time, it has precipitated the O3 knowledge community of more than 30 years of product technical knowledge and service experience of Huawei, making documents, tools and cases more practical and effective, and more convenient for access, search, interaction, sharing and reverse evaluation. In addition, based on the unified digital operation platform, through the service organizations and teams covering the whole country and the 24-hour service and technical support center, we can achieve the coordination of offline and online services, and bring government and enterprise customers services with good experience, good quality and temperature.

In terms of deepening ability, Huawei escorts the digital transformation of NA customers with professional and stable team, standardized service action, clear service strategy, full life cycle and full stack ICT service capability. On this basis, Huawei will continue to build new service capabilities based on new technologies and new products to better support customer transformation.

In terms of talent training, Huawei enterprise service is oriented to three types of talents (management, business and technology), and constructs a training system from capacity planning, talent development and ability evaluation to better serve customers' digital talent strategy. At the same time, Huawei has added a specialization based on job standards (HCCSE / HCSP / HCSA) based on the traditional professional certification (HCIE / HCIP / HCIA).

In addition, Huawei will also establish Huahua as the Chinese government and enterprise user advisory committee, which will not only provide advice and strategic guidance for the holding of user summits, and build a face-to-face communication platform for Huawei, customers and partners; at the same time, it will also improve the quality of Huawei's products, solutions and services and customer satisfaction, and play an important role in promoting problem improvement, sharing excellent practices in the industry, and building elite technology circles.

Li Jianghua said that in the future, Huawei will further deepen the collaborative relationship with customers and partners, find problems from the perspective of serving customers, reach a consensus and continue to improve the problems, so as to protect customers' high-quality transformation.

At the meeting, Xu Chunxue, deputy director of the Public Technical Service Department of the State Information Center, and Wu Hui, senior director of operations and maintenance of ICBC data center core systems, respectively shared topics on digital government infrastructure construction and the localization transformation of bank core systems. Subsequently, Wu Lianfeng, vice president and chief analyst of IDC China, he Zhen, vice president of Huawei's China government and enterprise business, Li Jin, chief operating officer of Softcom, Jin Lin, CEO of Advanced Digital Communications, Zhu Xiaoyong, senior vice president of Shanghai Huaxun, and other guests, respectively, from the perspective of customers, Huawei, partners, and ecology, announced the selection of strategic partners to form complementary capabilities in the era of intelligent digital business. The important thinking of jointly creating the new value of digital transformation, and triggered a heated discussion among the participants in the follow-up group discussion.

It can be predicted that with the rise of the wave of artificial intelligence, the demand of industries and enterprises for digital and intelligent transformation will increase greatly. Huawei will continue to work with customers and partners to accelerate the process of digital transformation. Help intelligent upgrading in all walks of life, and look forward to meeting with more guests at the next user Summit, "listen to practice, let's work together," grow together, and continue to iterate. Lead various industries to accelerate development.

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.