Shulou(Shulou.com)11/24 Report--

In the era of large model, how to create a more competitive domestic AI technology and solutions has attracted much attention from the whole industry of IT in China. Intelligent customer service (AICC) is one of the typical scenarios of digital transformation of artificial intelligence enabling enterprises, and the market is showing a trend of rapid development.

Jetong Huasheng is one of the earliest manufacturers to provide AICC solutions in China. Its Lingyun AICC fully intelligent customer service (hereinafter referred to as "Lingyun AICC") uses industry-leading technologies such as speech recognition, speech synthesis, semantic understanding and data analysis to provide intelligent customer service, intelligent voice navigation, intelligent outbound calls, intelligent voice quality inspection, intelligent agent assistance and other services. The scheme realizes the efficient operation of domestic Haiguang chip and domestic whole machine, and has been widely adopted by the government, finance, telecommunications, energy and many other industries at the present stage.

What challenges does Jettong Huasheng face in the process of building Lingyun AICC? How to solve these problems? What are the implications of its scheme for the promotion of domestic computing ecology? On these issues, Tang Xiongfei, senior deputy general manager of Jettong Huasheng, recently shared a lot of important information.

The AICC market is highly competitive. Compared with the solutions of other competitors in the market, Lingyun AICC has two outstanding characteristics:

First, it is the first to build a large model of the industry. Realize the deployment of large model, medium data, small sample and liberalization. By applying the large model to the data in the vertical industry, users can be empowered efficiently and cheaply by using very small sample data. For example, after the customer service center of a bank adopts Lingyun intelligent agent assistance system, the average call time is reduced by 6.3%. Realize the landing application of the inclusive model based on business data, and really bring the large model from the laboratory and personal entertainment to enterprises and organizations to meet the real needs of the market.

Second, the deployment model is flexible and can meet the needs of different scenarios. Among them, the platform version and SaaS version provide online AI services for individual developers and development teams, while the locally deployed server version provides private deployment for enterprises with higher data security.

Tang Xiongfei said that in the process of cooperation with Haiguang, photosynthetic tissue has played a strong promoting role:

On the one hand, photosynthetic organization has stronger appeal and influence, through holding industry meetings, training, professional competitions, etc., not only strengthen the collision and collaborative innovation of photosynthetic ecological enterprises, but also further establish the industry brand influence of photosynthetic ecological enterprises. On the other hand, photosynthetic organization promotes domestic technological innovation, uniformly carries out testing and certification in various industries and national branches, and organizes member units to participate in the compilation and release of industry standards. let more people understand the solutions of photosynthetic ecology and be exposed to technological innovation based on domestic chips.

For the photosynthetic organization solution contest, Tang Xiongfei introduced that the competition can better bless and empower the products of photosynthetic tissue members. Jetong Huasheng gained the promotion of brand influence and accelerated the coordination with all aspects of ecology by participating in the photosynthetic tissue AI solution contest.

Next, Jettong Huasheng will deeply bind with Haiguang and machine manufacturers for large model application scenarios to further reduce migration costs and accelerate the popularization and application of AI technology in various industries.

At present, the third photosynthetic tissue solution contest is going on, welcome to follow and sign up.

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