Shulou(Shulou.com)11/24 Report--

The quantity and quality of patents are the touchstones of R & D strength and scientific and technological innovation of enterprises. which of the domestic CRM manufacturers has a strong intellectual property level? 2392.HK speaks with facts and data.

The patent and soft famous of domestic CRM manufacturers ranked first.

The blessing of gathering force shows the scientific creativity of "hard core".

In August, Xuanwuyun successively obtained six patent certificates, such as "layout monitoring device for intelligent freezer", "metadata management method, device, device and computer storage medium". Up to now, Xuanwuyun (Guangzhou Black Tortoise Wireless Technology Co., Ltd., a domestic operating entity) and its subsidiaries have more than 300 intellectual property certificates. Among them, there are 129 invention patents, 2 utility model patents, 3 appearance patents and 171 software copyrights (data up to 2023.8.31). Intellectual property certificates cover key areas such as "AI, DI, CRM, Cloud Communications, Internet of things, aPaaS, cPaaS".

The achievement of this series of intellectual property achievements is the result of Xuanwuyun's 23 years of down-to-earth and diligent work in the field of intelligent CRM, which is inseparable from the company's continuous efforts in the areas of innovative product building, cutting-edge technology leadership, R & D team formation, and so on.

Science and technology first, R & D leadership

Building a moat of intelligent CRM technology

As a pioneer of intelligent CRM, Xuanwuyun has built a business system with aPaaS, cPaaS, AI platform and DI platform as the technology base, marketing cloud, sales cloud and customer service cloud as the core SaaS product application, and provides intelligent CRM products and services of all-contact, all-channel and full-lifecycle management for customers in fast-growing industries such as fast consumer, finance, government and enterprises, and the Internet.

We are the only manufacturer in the industry to achieve full stack self-research of AI technology. As a high-tech enterprise, Xuanwuyun attaches great importance to R & D and innovation, and has strong product development and technological innovation capabilities. it is the first to launch aPaaS low-code platform in the industry, takes the lead in establishing a leading AI laboratory, and is still the only company among CRM manufacturers with full stack self-research AI technology. At present, the company has obtained more than 300 patents and software copyrights related to artificial intelligence, data intelligence and other intelligent CRM services, continue to pilot, build technical barriers, and bring strong technical support to customers' business.

We have built two innovative institutions: AI Lab and Industry Research Institute. Xuanwuyun always adheres to the two-wheel drive of "technology + business". In 2016, Xuanwuyun AI Lab was first established as the company's AI technology research organization, which is committed to the landing of AI technology in consumer business scenarios. At present, it has more than 8 million service terminals, covers 16 major application scenarios of consumer goods, has the largest and most complete super model in the consumer goods industry, and handles more than 5 million photos per day. And has helped more than 30 10 billion consumer goods customers to achieve AI innovation practice. In addition to technological innovation, Black Tortoise Yun established the Industry Research Institute last year, actively promoting the mathematical intelligence transformation and model innovation of the fast consumer industry, and striving to create professional influence in the industry. and issued the "Xuanwuyun beverage industry omni-channel digital solution white paper", comprehensively empower customers to transform into digital intelligence.

We are the first to launch the industry's first AIGC application, "Quick consumption Smart Assistant". Xuanwuyun in addition to AI technology to enable CRM products, but also in the first half of the year to expand the field of AIGC technology applications, and launched the first AIGC application product-"Quick consumption Wisdom Assistant", the use of the five generation functions of AIGC, for the fast consumer terminal salesmen to provide intelligent assistance and advice on the whole process of work, to help fast consumer enterprises to improve the human efficiency of salesmen, reduce waste, and improve the quality of terminal shop display.

Our converged communication center has completed the localization of the whole system adaptation. Xuanwuyun has always insisted on independent research and development of technology. a few days ago, ICC Convergence Communications Taiwan v5.0 recently passed the compatibility adaptation certification with Baoland application server software V9.5. Up to now, ICC Convergence Communications Intermediate has completed system-wide adaptation with domestic mainstream manufacturers in terms of operating system, database, middleware and cloud services, and has successively completed the upgrading of many customers, providing independent, controllable, innovative and secure cloud communication solutions for many customers.

Talents lead the way

Drive the steady improvement of R & D quality

The company has nearly 900 employees, of which R & D personnel account for nearly 40%, with a compound growth rate of 24.9% in the past three years. Since its establishment, Xuanwuyun has continuously expanded its technological R & D team, built industry-university-research cooperation bases with many well-known universities and institutions in China, and established an "industry-talent interaction" mechanism for the two-way flow of scientific research innovation and talent training. Since 2018, more than five scientific research projects have received special funding from the government. In July this year, Xuanwuyun successfully passed the CMMI level 5 certification, the highest level certification in the global software field. This indicates that Xuanwuyun is at the forefront of the international level in the aspects of software R & D management system, implementation delivery service, project management level and so on.

At present, a variety of technology trends are changing, as a software manufacturer, technology is the foundation. In the future, Xuanwuyun will further increase investment in scientific research, promote the reserve of high-value patents, maintain the industry's leading level in the number of successful scientific and technological innovation, and link the transformation of technological achievements with intelligent CRM applications to add strength to the construction of the digital economy.

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