Shulou(Shulou.com)11/24 Report--

Recently, the 19th China Call Center Industry Development Annual Conference was successfully held in Datong. With the theme of "Digital Transformation and Intelligent Technology Application of Call Center Industry", the conference brought together more than 400 call center executives from financial industry, operators, e-commerce, energy industry, municipal public service, home appliance industry, automobile, new energy and other fields. Yida Kechuang was invited to attend and won the "2023 Top Ten Service Outsourcing Organization Operation Management Award."

China Call Center Industry Development Annual Conference is an influential annual conference in the industry, which has been successfully held for 18 sessions. It is committed to bringing together industry professionals at home and abroad to share the development status and practical experience of the intelligent transformation of the call center industry, opening up the upstream and downstream capability chains of the industry, leading the reshaping of the industry value system, and promoting the steady development of the industrial economy. At the meeting, Yida Kechuang won the "2023 Top Ten Service Outsourcing Organization Operation Management Award" by virtue of its integrated end-to-end life cycle service capability of consulting planning, product R & D, implementation delivery, system integration, intelligent decision-making, data operation and customer service. At the same time, as the representative of Call Center and Customer Relationship Management Professional Committee of China Electronics Chamber of Commerce, Yida Kechuang also signed strategic cooperation agreement with Datong City People's Government together with representatives of other excellent enterprises, contributing to further promoting the prosperity and development of digital industry.

The combination of new generation information technology and industry to enhance digital productivity is an important direction for the development of the current call center industry. As a leading provider of digital technology services and digital solutions in China, Yida Kechuang has actively deployed its customer service center business since its establishment, providing professional IT services and customer service solutions for Japanese and even international terminal customers, gradually forming a one-stop customer service center solution support capability featuring multi-language service support, remote desktop technical support, on-site IT operation and maintenance, and software and hardware support services. Assist enterprise service value chain to leap to high quality.

Zhao Yan of Yida Kechuang was invited to attend the meeting and accept an interview. She said that Yida Kechuang has been deeply engaged in the software service field for 17 years since its establishment in 2006, continuously providing digital operation services for 200,000 enterprise users in 9 countries from more than 50 customers around the world, and has rich experience in the business field of customer service center. In recent years, focusing on Internet, medicine and general health, intelligent manufacturing, intelligent automobile, energy science and technology and other industries, Yida Kechuang has always adhered to customer demand-oriented, improved products and services through technical means, assisted customers to build new digital delivery models, and continuously enabled enterprise customer strategy upgrading.

Facing the future, Yida Kechuang will take mature customer service center delivery, operation and maintenance and management methodology as the starting point, deeply understand customers 'digital intelligence needs, form scenario full-process service capability, closed-loop management capability and retention capability through technology and service innovation, assist more enterprises to realize cost reduction, efficiency enhancement and digital transformation, and jointly explore the way of customer service center value reshaping with more partners.

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