Shulou(Shulou.com)11/24 Report--

Thank CTOnews.com netizens for the past, Mr. Aviation's clue delivery! CTOnews.com August 21 news, CTOnews.com learned from the China Consumer Association website, for online ride-hailing aggregation platform services The General Office of the Ministry of Transport, the General Office of the Ministry of Industry and Information Technology, the General Office of the Ministry of Public Security, the General Office of the State Administration of Market Supervision and Administration, and the Secretary Bureau of the State Internet Information Office jointly issued the notice on doing a good job in standardizing the management of the online ride-hailing aggregation platform (hereinafter referred to as the notice). The notice starts from "improving ideological understanding, attaching great importance to standardizing the management of the ride-hailing aggregation platform", "compacting corporate responsibilities, protecting the legitimate rights and interests of passengers and drivers", and "standardizing business behavior." maintain fair competition market order "," strengthen coordination, improve supervision ability and level "," strengthen bottom line thinking " The five aspects of "effectively maintaining the safety and stability of the industry" have made clear provisions on the responsibility of protecting the rights and interests of consumers on the ride-hailing aggregation platform.

Ride-hailing aggregation platform is a platform that relies on Internet technology, cooperates with ride-hailing platform companies, faces passengers and matches supply and demand information, and jointly provides online taxi booking service. Ride-hailing aggregation platform is a new business model, which helps small and medium-sized ride-hailing platforms to participate in market competition and enrich the supply. From the perspective of standardized management, the notice affirms the legitimacy and rationality of the business model of ride-hailing aggregation platform, and puts forward specific requirements for ride-hailing aggregation platform and cooperative ride-hailing platform companies.

Travel consumption is an important consumption scene of consumers' life. In view of the rise and rapid development of the ride-hailing aggregation platform, according to the "notice" of five departments, consumer protection law, e-commerce law and other laws and regulations, the China Consumer Association believes that the relevant ride-hailing aggregation platform and cooperative ride-hailing platform companies should safeguard the legitimate rights and interests of consumers in accordance with the law, constantly optimize the travel consumption experience, and call on the majority of consumers to do a good job in the social supervision of the ride-hailing aggregation platform.

First, the provisions on the protection of consumer rights and interests, such as the Civil Code, the Consumer Rights Protection Law and the Electronic Commerce Law, are applicable to the new business model of online ride-hailing aggregation platform, and the operators of online ride-hailing aggregation platform should attach great importance to it and take the initiative to implement it. If other laws and regulations have more specific provisions on the ride-hailing aggregation platform, all sectors of the community can supervise the ride-hailing aggregation platform more directly.

Second, the online ride-hailing platform company has direct management and verification responsibility for drivers and vehicles, and should be the first responsible person. Online ride-hailing aggregation platform and cooperative ride-hailing platform companies have the obligation to truthfully provide passengers with vehicle license plates and basic driver information. The ride-hailing aggregation platform shall implement the verification responsibility to the relevant ride-hailing platform companies and shall not access the ride-hailing platform companies that have not obtained the local business license for ride-hailing. The ride-hailing platform company is responsible for the qualifications of the drivers and vehicles provided by the company. The online ride-hailing aggregation platform urges the cooperative ride-hailing platform to implement the verification responsibility reasonably and effectively.

3. The right to safety is the primary right of consumers. If consumers suffer damage due to safety accidents and require the online ride-hailing aggregation platform to provide the real name, address and effective contact information of the cooperative online ride-hailing platform, the aggregation platform shall provide it. If it cannot be provided, the online ride-hailing aggregation platform shall be liable for compensation in advance in accordance with Article 44 of the Law of the people's Republic of China on the Protection of consumers' Rights and interests and Article 58 of the Law of the people's Republic of China on Electronic Commerce. Those who bear the liability for compensation in advance should be strictly regulated in the aspects of damage determination, evidence retention, and the degree of performance, so as to avoid disputes in the future, or even situations that are not conducive to consumers, such as executive turnaround.

Fourth, make good use of the first question responsibility system to avoid prevarication and bickering, and reduce the cost of safeguarding consumers' rights. Online ride-hailing aggregation platform and cooperative ride-hailing platform companies shall, in combination with their respective service contents, establish and improve the first inquiry responsibility system for consulting services and complaint handling in accordance with the law, promptly and properly handle passengers' consultation and complaints, and take the initiative to listen to consumers' opinions and suggestions. consciously accept consumer supervision.

Fifth, in accordance with the provisions of the e-commerce law, "bright card, bright rules" is the legal obligation of the online ride-hailing aggregation platform. The ride-hailing aggregation platform shall prominently display the name of the cooperative ride-hailing platform company, App name, business license and other information on the mobile Internet application (App) and related web pages, as well as user agreements, service rules, complaint reporting methods and other contents of the aggregation platform, so as to protect consumers' right to know.

VI. Ride-hailing aggregation platform and cooperative ride-hailing platform companies should respect consumers' fair trading rights. The online ride-hailing aggregation platform and the cooperative ride-hailing platform company shall implement the requirements such as explicit pricing, and shall not disrupt the market order with improper price behavior; the online ride-hailing aggregation platform shall not interfere with the price behavior of the online ride-hailing platform company, shall not directly participate in vehicle dispatching and driver management, and maintain the market order of fair competition. If the online ride-hailing aggregation platform, as a provider of the online trading platform, makes a commitment that is more beneficial to consumers, it shall fulfill the promise. Promises that are more beneficial to consumers should not only benefit individual consumers, but also be conducive to fair competition and the realization of the overall long-term interests of consumers.

Strengthen the protection of consumers' personal information. Online ride-hailing aggregation platform and cooperative ride-hailing platform companies need to implement network security measures, strict data security protection and management, and take effective measures to prevent the leakage, damage and loss of personal information such as ride-hailing people and passengers.

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.