Shulou(Shulou.com)11/24 Report--

Thanks to CTOnews.com netizens for the delivery of clues about the past. CTOnews.com, Aug. 17 (Xinhua)-- recently, a video of a ride-hailing driver in Zhengzhou, Henan Province getting out of control and smashing a car crazily caused by overcharging users for high-speed fees has attracted attention. Didi responded to the incident in a statement issued on its official Weibo account today.

It is said that the cause of the incident was that the driver was complained of overcharging by passengers, and Didi would negotiate with the rental company and the driver to share the cost of vehicle maintenance and reduce the burden on drivers.

Didi said that the vehicle smashed by the driver belongs to the Zhengzhou branch of Shouqi Leasing Co., Ltd., and Didi will negotiate with the rental company and the driver to share the cost of vehicle maintenance and reduce the burden on drivers. Didi still has many deficiencies in driver service and problem solving. Sometimes it can not satisfy the drivers, so it will continue to improve, taking into account the demands of both sides of the company and passengers, and improve the efficiency of problem handling. Didi will also continue to strengthen driver training and further standardize the collection of surcharges. At the same time, it also calls on drivers to face it rationally, express their demands reasonably, and work together to solve the problem properly.

CTOnews.com attached Didi Chuxing announcement original text:

On August 14, Master Wang of Zhengzhou charged passengers a surcharge of 13 yuan in an order to pick up passengers at the airport. However, passengers believed that the vehicle was equipped with ETC, and the Zhengzhou license plate ETC minibus was exempted from highway tolls in accordance with local regulations, so passengers complained that Master Wang had overcharged the surcharge. After being accepted, the system deducted 13 yuan and returned the passengers, while Master Wang charged a surcharge and deducted 6 points for violating the platform rules. After the manual customer service found that 13 yuan surcharge includes 10 yuan highway fee and 3 yuan parking fee, the parking fee was actually occurred, so the 3 yuan parking fee was returned to Master Wang's account. We sincerely apologize to Master Wang for mistakenly deducting the parking fee of 3 yuan.

On August 16, when the driver was communicating with Didi customer service, the customer service found that the driver also had an order complained by passengers of "overcharging surcharge" on August 11. At the same time, the driver expressed the threat of collision and injury to others, and Didi customer service suspended the driver from taking orders in accordance with safety rules. As a result, the driver fell out of the queue to pick up orders at the airport, causing the driver to smash the car with further anger.

The vehicle smashed by the driver belongs to a car rental company in Zhengzhou. Didi will negotiate with the rental company and the driver to share the cost of vehicle maintenance and reduce the burden on drivers.

This afternoon, the Didi security team and the rental company will meet with Master Wang to communicate and negotiate, and will apologize to Master Wang in person.

Didi still has many deficiencies in driver service and problem solving, and sometimes it cannot satisfy the drivers. We will continue to improve it, taking into account the demands of both sides of the company and passengers, and improve the efficiency of problem handling. Didi will also continue to strengthen driver training and further standardize the collection of surcharges. At the same time, we encourage drivers to negotiate with passengers to take manual channels or ETC channels in advance, and ask passengers whether they need invoice drivers to collect from passengers according to the actual amount paid, and at the same time, we also call on drivers to face it rationally, reasonably express their demands, and work together to solve the problem properly.

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.