Shulou(Shulou.com)11/24 Report--

On August 15, at the 2023 Digital Transformation Promotion Conference held in Beijing, Lenovo won the "Top Ten innovative Enterprises of Digital Transformation in 2023" award. This award is an affirmation of Lenovo's long-term success in digital transformation for users in Lenovo's continuous enabling industry, and a strong proof of Lenovo's continuous breakthroughs and upgrades in technology, products, solutions and services.

It is reported that this award not only reflects the industry leadership of Lenovo's solution service capabilities based on the end-edge-cloud-net-intelligence new IT architecture, but also fully illustrates the forward-looking transformation strategy of Lenovo. After six years of service-oriented transformation, Lenovo with practical experience and continuous scientific and technological innovation capabilities, in the upstream and downstream of the industrial chain, the new IT intelligent engine, full-stack full-cycle service and ESG and other aspects have precipitated the core differentiation competitiveness, and successfully transformed from a hardware manufacturer to a 3s full-stack product, solution and service provider based on the new IT architecture.

It is understood that from the state's 14th five-year Plan to the "overall layout Plan for the Construction of Digital China" issued by the CPC Central Committee and the State Council in February this year, they have clearly put forward the need to vigorously develop the digital economy. In recent years, "strengthening the dominant position of enterprise innovation" has been repeatedly mentioned at the national level, and it is expected that capable innovative enterprises, especially leading enterprises, will actively respond to the national call and do something in the top-level design and macro decision-making of scientific and technological innovation. to contribute more wisdom to promote high-quality economic development and accelerate the realization of high-level scientific and technological self-reliance. To develop the digital economy and create a new growth engine, enterprises need to rely on technological innovation.

In the face of the market opportunity of digital to intelligent deep water zone, Lenovo's solution service based on the new IT architecture is helping Chinese enterprises to accelerate the intelligent transformation in an all-round way by building differentiated competitiveness.

80% of large enterprises are in urgent need of intelligent transformation into the best way to improve enterprise efficiency.

At present, Chinese society is hoping to realize the upgrading of economic structure and the transformation of development mode through intelligent transformation. through intelligent technology to enhance the automation capabilities of enterprises in all aspects, more efficient production and service provision, promote the upgrading of the industrial chain, and improve the competitiveness of enterprises. Some data show that China's digital economy has been growing in the past five years, and the added value of the new industry new business type and the new model accounts for more than 17% of the GDP.

However, according to the report on the degree of Intelligence of Chinese Enterprises released by China Information and Communication Institute, large and medium-sized enterprises in China have generally started the transformation of intelligence to varying degrees, but on the whole, only 16% of the enterprises have reached the level of intelligent operation. Moreover, nearly 80% of large enterprise decision makers believe that enterprises are eager to get full-stack products and solutions, as well as integrated consulting services, continuous companionship services, so as to help their own intelligent transformation and development.

At the same time, the report also points out that after the intelligent transformation, the production efficiency of manufacturing enterprises has increased by an average of 37.6%, up to more than three times, the operating cost has been reduced by 21.2% on average, the product development cycle has been shortened by 30.8% on average, and the defect rate has been reduced by 25.6% on average. According to this, intelligent transformation has become an urgent need in the high-quality development of enterprises.

As a rare "new IT" service manufacturer covering all elements of "end-edge-cloud-network-intelligence" in the industry, Lenovo has completed the whole process of informationization to intelligence, and has accumulated a strong digital base and the ability of rapid application of new technologies in the process of upgrading its intelligence. These fast and efficient delivery platforms and solutions form the core competence of Lenovo solution services, and provide end-to-end one-stop full-cycle companionship services for enterprises in the process of intelligent transformation of enabling enterprises. Let enterprises return more energy to the business itself, and inject new vitality and momentum into the different stages of intelligence in various industries. So far, Lenovo has helped more than 200 large and medium-sized enterprises successfully embark on the road of intelligent transformation.

Forward-looking strategic layout to build core advantages of programme services

The new generation of digital technology, represented by 5G, artificial intelligence, cloud computing and edge computing, is not only bringing a new round of industrial changes, but also promoting the rapid development of digital economy at an unprecedented speed. Under the tide of the times, only by speeding up the pace of data-reality integration and intelligent transformation, can enterprises actively integrate into the trend of the times and industrial development. Especially the popularity of artificial intelligence models represented by ChatGPT and Wen Xin, on the one hand, it has witnessed the accelerated landing of intelligent applications, on the other hand, it has also given birth to a huge service demand for computing infrastructure and intelligent solutions.

As early as 2017, Lenovo took the lead in carrying out intelligent transformation in the industry, implementing customer-centered transformation and 3s transformation. Over the past six years, Lenovo has completed the full stack layout of 3s based on the new IT technology architecture and the ability to comprehensively build solution services.

As the leader of intelligent transformation, Lenovo has brought a series of significant value returns to itself through years of practice and accumulation, the core of which is reflected in the three levels of marketing, customer service and supply chain. In the field of marketing, through the establishment of MarTech and SalesTech, Lenovo has built an intelligent evaluation system, and the per capita output has increased by 30% year on year. The proportion of revenue of the new 3s business in China is close to 30%. In the field of customer service, more than 20 million of the online service volume is achieved by using fewer than 400 call agents, and more than half of Lenovo's services are done through intelligent robots. In the supply chain area, after the smart energy transformation, the time from the expected delivery date to the delivery commitment of the supply chain has been reduced by 50%, the accuracy of order delivery has been improved by 32%, and the overall supply chain cost has been saved by US $143 million.

As a representative enterprise in the manufacturing industry, Lenovo has also taken the lead in realizing the full-link intelligent capability of "research, production, supply and marketing service". In 2023, Lenovo was again selected as the eighth in the Gartner global supply chain Top 25, while Lenovo once again ranked first in the Asia-Pacific region.

What is more worth mentioning is that with the accumulation of best practices for many years, Lenovo, based on the new IT technology architecture based on "end-edge-cloud-network-intelligence", has creatively polished a new IT intelligent engine-giant, which has the three characteristics of cloud native-Zhongtai, AI intelligence and ESG. In GPaaS general middle platform, "giant" provides intelligent technical support for upper application development through technology platforms such as big data, AI, metacosmos, etc., and in GPaaS general business platform, "giant" provides general business components for enterprise operation and management. On top of GPaaS is the VPaaS industry platform for application solutions in different industries, which currently covers smart city, smart education, intelligent manufacturing, smart park and other industry customer solutions.

At present, Lenovo has developed 40 + self-owned IT solutions around the new IP intelligent engine, as well as four key general solutions, including digital office space, edge computing, hybrid cloud and sustainability, to accompany customers in the process of intelligent transformation and achieve integrated delivery.

To meet the needs of intelligent transformation of enterprises, Lenovo has also created an end-to-end one-stop service from consulting to operation and maintenance. At present, Lenovo has formed an intelligent transformation framework, an intelligent maturity model, an intelligent transformation planning set, and the new IT full-cycle service, providing detailed intelligent maturity diagnosis report, related consultation and specific practice services for enterprises looking forward to the transformation, and extended to the design, delivery, operation and maintenance of the solution.

Nowadays, the importance that enterprises attach to ESG in the process of development is also an important consideration for enterprises to choose intelligent solutions and services. As the first domestic company to engage in ESG practice, Lenovo was upgraded from ESG to AAA by Mingsheng MSCI, the largest index company in the world, which is the highest grade in the world. At the same time, Lenovo is also actively giving full play to the "head wild goose" effect of the main enterprises in the chain, leading and driving the upper and lower reaches of the entire industrial chain to achieve low-carbon transformation, thus enabling various industries to achieve low-carbon development.

Therefore, in the long-term development process, Lenovo innovatively constitutes Lenovo's differentiation advantage as an intelligent transformation enabler through its full-stack service capability around the new IT architecture, an one-stop service model that provides full companionship, and a leading ESG China sample based on the advantage of "chain owner". At the same time, it also allows Lenovo to provide more intelligent and leading full-stack full-cycle solutions and services for its partners in the digital economy. According to the data of China's IT services market (the second half of 2022) disclosed by IDC, Lenovo won the second place in the market share of China's IT services (excluding operators) and officially became the leading brand in the IT services market.

The achievements of transformation and innovation highlight the case of continuous building of lighthouses

Intelligent transformation not only brings the improvement of operational efficiency to Lenovo itself, but also empowers the precipitated core competence to the partners in the intelligent transformation. In order to create a unified 3s marketing and sales platform for different customer groups and deepen the customer-centric transformation, Lenovo China announced the establishment of seven industry columns-government column, operator column, financial column, education column, Internet service column, manufacturing column and key industry column. In the future, Lenovo China will integrate resources and rapidly increase its 3s share in these major industries. The seven industry columns will give full play to Lenovo's practical accumulation and experience in the field of intelligent transformation, join hands with partners to help customers do deep, thorough, and real intelligent transformation, and integrate innovative technology into all aspects of customer production. accelerate the process of digital-reality integration.

In the manufacturing field, in order to solve the problem of screen defect detection of TPV technology, based on Lenovo's leading AI quality inspection technology, the LCD screen optical inspection solution is provided, which unifies the operation standard, and saves about 50% of the manpower cost of display screen quality inspection. 30% inspection efficiency and accuracy.

In addition to TPV, Lenovo also aims at the needs of Sany Group. Lenovo aggregates data from more than 100 different applications, generating more than 1.2 trillion pieces of data in the past year and supporting the construction of Sany's complete lighthouse factory. After the completion of the project transformation, the overall factory efficiency of Sany Group has increased by more than 30%, the production capacity has increased by 50%, the manpower demand has been reduced by 60%, and the site has been reduced by 30%. The transformation of Sany heavy Industry has also written a new sample of the "intelligence" of heavy industry.

In the medical field, through cooperation with Lenovo, Huzhou Central Hospital strives to build a hospital data system with electronic medical records as the core, and to create a medical data platform for medical staff, patients and hospital management. it lays a solid foundation for the application and innovation in the three fields of intelligent medicine, intelligent service and intelligent management. At present, Huzhou Central Hospital has accurately identified more than 70,000 chronic patients in the chronic disease management service, and the chronic disease database covering 12 categories of South Taihu Lake has been initially established. Yang Tao, director of the hospital information data center, said that the intelligent transformation has helped hospitals improve the efficiency of diagnosis and treatment and the rational use of medical resources, provide patients with a treatment experience that can be integrated into life scenes, and create greater social value.

With the acceleration of the construction of "Digital China", intelligent transformation has become a sharp weapon for Chinese enterprises to pass through the economic cycle in the next decade, and the level of intelligent productivity determines the speed and height of enterprise development. As a typical representative of "Shuangshi enterprise", Lenovo will always uphold the mission of "enabling China's intelligent transformation with science and technology", give full play to its innovation capability by relying on the new IT technology framework, and accelerate the high-quality development of digital-reality integration in China.

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