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Amazon uses artificial intelligence to generate a summary of product reviews, which makes it easy for users to choose and buy.

2025-03-29 Update From: SLTechnology News&Howtos shulou NAV: SLTechnology News&Howtos > IT Information >

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CTOnews.com, August 15 (Xinhua)-- Amazon has launched a new feature in the United States that provides users with summaries of product reviews based on artificial intelligence.

These abstracts are synthesized based on real user comments and reflect consumers' overall evaluation of the product. Users can see these summaries directly on the product page and get a clear idea of what other users think of the product at a glance.

The summary also highlights some product attributes, such as performance, ease of use, and stability, with a check mark next to them to indicate that the product has these features.

Amazon reiterated that it allows users to leave positive and negative comments, but they must be true. Amazon says it forbids false comments and tries to delete them. The summary of comments generated by the new artificial intelligence will only show highlights from trusted comments that have been validated so that users know that what they are reading is true.

CTOnews.com noted that the summary images shared by Amazon showed that only positive reviews were followed, but there was also a bar chart showing the number of positive and negative comments on the product.

Currently, a summary of comments generated by Amazon's artificial intelligence is visible to some mobile shoppers in the United States, and the company has not announced when it plans to push it to a wider user base.

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