Shulou(Shulou.com)11/24 Report--

In the current fierce competition among enterprises, customer stock is an important factor in the stability and long-term operation and development of enterprises. Among them, how to do a good job of customer service support to meet the various needs of customers in the use of products is a link that all enterprises need to consider comprehensively.

With the increasing requirements of customers for service, traditional telephone, online text and other services have been unable to meet the current service needs, remote control has become a standard product in customer service scenarios, through remote assistance of professional and technical personnel, improve the single customer service mode, so as to achieve the whole process of high-quality customer experience.

However, in the process of customer service, many customers have some problems, such as weak basic computer knowledge, the company's network environment is not allowed to download software, and often can not successfully complete remote support. In this regard, the "web page control" function of Berry sunflower can perfectly solve this kind of problem. It only needs 11 lines of code to add remote control function to the enterprise website, without downloading software, and one code is directly connected to complete technical support, so as to simplify the service process and achieve more refined service to customers.

Sunflower "web page control": simplify the process of remote assistance and realize refined service

To put it simply, a web page controlled by a web page means that the main control technician and the accused customer can connect remotely under a web browser without downloading the software, and it does not involve the operation of the customer's entire equipment. By entering the identification code in the browser, you can easily achieve remote assistance functions such as common browsing assistance operation, screen drawing board, text and language chat, etc.

By using the function of sunflower web page control, customers save the trouble of installing software, and enterprise technical customer service personnel can quickly initiate remote assistance anytime and anywhere using any device, which makes the remote cooperation between enterprises and customers more simple and convenient.

What are the advantages of sunflower "web control web page"?

Quickly and easily initiate remote assistance

The sunflower "web page control web page" scheme has the feature of low code integration. Enterprises can quickly add remote control functions to their websites through 11 lines of code, and then open the remote association through the identification code, which can be directly controlled to the customer's web pages. it is easy to deploy, and there is no technical threshold for master control and being controlled.

A variety of online assistance tools to ensure efficient remote technical support

Sunflower "web page control" has a variety of online assistance tools, such as common browsing assistance operation, screen drawing board, shared desktop, remote desktop, screen recording, text and language chat and other functions. Sunflower "web page" can adapt screen resolution, the main controlled resolution display is consistent, so as to ensure more accurate and efficient remote technical support.

When using the sunflower "web page control web page", the technician / customer service can use the screen drawing board function to draw lines or graphics on the shared screen, thus providing customers with more efficient instructions. At the same time, when remote control, sketchboard operation and screencap can form help videos / documents, facilitate recording and reviewing the process of customer support, facilitate follow-up and quick search of similar problems, and provide relevant materials and solutions.

In the aspect of remote control security, the characteristics of web pages control web pages determine that they only remotely control web pages under the same domain name, can not operate on devices and other applications, and do not involve permission access to the client computer system, so as to ensure the privacy and security of customers.

Through the blessing of sunflower "web page control web page", it will help enterprises to build a more perfect and refined customer service system, improve service operation efficiency, and create a diversified and personalized customer service support ecology.

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