Shulou(Shulou.com)11/24 Report--

CTOnews.com August 4 news, according to the Guangdong Consumer Council Consumer Rights Network August 3 announcement, on July 27, the Guangdong Consumer Council organized a "juvenile game recharge supervision meeting" and interviewed a number of head online games enterprises, software platform enterprises, requiring attention to the protection of the rights and interests of minors, and effectively take effective measures to solve the problems of minors using adult accounts to log in games and recharge fees.

According to Tuyuan Pexels data, Guangdong consumer committees at all levels accepted 23576 game complaints in the first half of this year, accounting for 12.91% of the total number of complaints, an increase of 58.08% over the same period last year. During this interview, the Guangdong Consumer Council put forward four specific requirements to various online game companies and platform enterprises as follows:

Further strengthen the real name authentication function, effectively identify minors: establish and improve the authentication mode, it is recommended to turn off the mobile phone authorization login game function or increase the login verification link, such as requiring players to enter passwords and fingerprint / face verification.

Strengthen recharge management and restrict minors from using parental identity recharge: game companies need to strengthen front-end control and reminders, and set up multiple verification mechanisms such as passwords, fingerprints and even face recognition in recharge payments. after recharging, in order to prevent minors from deleting SMS reminders, it is recommended to send SMS notifications to registered mobile phone numbers in the early morning of the next day.

Face up to the problem of recharge for minors and increase the refund ratio: online game companies and platform enterprises should further lower the refund threshold and increase the refund ratio, instead of blurring the actual attributes of minors' refund in the name of "care money". Online game companies and platform enterprises should further lower the refund threshold, increase the refund ratio, and not blur the actual attributes of minors' refunds in the name of "care money".

Improve the level of customer service and establish multi-channel complaint feedback channels: due to the recharge of minors' games, parents will be more distressed and anxious, so online game companies and platform enterprises need to constantly improve the service level of customer service teams. properly handle parents' complaints and demands. It is necessary to establish a rapid handling mechanism for recharge and refund of minors and multi-channel feedback channels for complaints, and parents who make door-to-door complaints should have special places, mechanisms and teams to dock and deal with them, so as to resolve consumer complaints more actively and steadily.

In addition, according to previous reports by CTOnews.com, in order to further improve the effectiveness of the model and based on the new situation and new requirements of minors' network protection, the State Internet Information Office has studied and drafted the "Guide to the Construction of Mobile Internet Juvenile Mode (draft for soliciting opinions)", which will comprehensively upgrade "Adolescent Mode" to "Juvenile Mode" and expand the coverage of the model from App to mobile intelligent terminals and application stores, so as to realize the tripartite linkage of software and hardware. It is convenient for users to enter the mode with one click to create a safe and healthy network environment for minors.

Related readings:

"National Internet Information Office: to comprehensively upgrade the" youth model "to the" minor model ", divided into five levels, parents are required to confirm before they can withdraw.

"Research and Review of the Ministry of Justice and the State Internet Information Office"

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