Shulou(Shulou.com)11/24 Report--

Thanks to CTOnews.com netizens for the clues delivered in vain! CTOnews.com August 3 news, recently, Beijing, Tianjin, Hebei, Fujian and other places caused by heavy rainfall caused by flooding, express delivery was washed away, soaked caused damage and other problems caused by netizens' attention.

In response to this matter, Zhongxin Jingwei called Shunfeng Express, China Post, Yuantong Express, Zhongtong Express, Shentong Express and Yunda Express on August 2, and received a corresponding reply. The CTOnews.com is summarized as follows:

China Post: if the mail is not insured, the actual loss or total damage shall be compensated according to the value of the goods; if part of the loss or shortness is short, the compensation shall be paid according to the actual value of the loss, up to a maximum of 6 times the postage paid and refunded.

Shunfeng Express: if the value of the item is high, the user can choose to insure the price, otherwise it will be compensated with the proportion of freight.

Zhongtong Express: customer service is responsible for helping users register, but does not have the authority to deal with it, and does not know the follow-up processing and measures.

Shentong Express: if the express is indeed damaged, the amount of compensation will be determined according to the damage (internals / packaging / total loss), and the total loss will be settled by the dispatch network.

Yuantong Express: the insured goods are protected against loss, that is, the lost items are compensated according to the actual amount paid for the goods.

Yunda Express: if it is found that the express delivery is damaged, customer service will help to report it, followed by staff to contact and communicate, but the compensation measures are not yet clear.

In addition, the situation of express delivery in the affected areas is as follows:

China Post: notice shows that express delivery in Mentougou District and Fangshan District of Beijing has been suspended. There is no notice when it will be resumed.

Shunfeng Express: the destination is Baoding and Zhuozhou. The overtime from Beijing to Tianjin is usually about one day. The employment rate of first-line couriers in Beijing area is 7% higher than that of daily work.

Zhongtong Express: if you have not received an accurate notice, the reply from the local network shall prevail.

Shentong Express: the timeliness of couriers sent to Fangshan, Mentougou and Hebei in Beijing will be affected, and Tianjin is normal.

Yuantong Express: normal delivery in Beijing-Tianjin-Hebei region.

Yunda Express: Yunda local network employees are safe, normal contact, smooth communication, express has been transferred and taken good care of. At present, Beijing express delivery is slowly affected by the weather, and there are also delays in Hebei.

CTOnews.com previously reported that the Post Office issued an announcement in late July on the results of the express service satisfaction survey and time limit just-in-time test in the second quarter of 2023.

In 2023, the objects monitored by the State Post Bureau included 9 express service brands, covering 50 cities, including municipalities directly under the Central Government, provincial capitals and 19 cities with large business volume of express delivery. the specific delivery brands are: postal Express, Shunfeng Express, Zhongtong Express, Yuantong Express, Yunda Express, Shentong Express, JD.com Express, Debon Express, Ji Rabbit Express.

The State Post Office conducted a satisfaction survey and time limit test:

The satisfaction survey adopts the method of online survey, and the users who use the express service in 2023 evaluate the satisfaction of acceptance, collection, delivery, after-sales and information, and a total of 9221 valid samples are obtained.

The time limit test uses the system data sampling method, the business scope is domestic remote express, and a total of 2.16 million valid samples are obtained.

The test found that the full time limit of express delivery service was 53.99 hours in the second quarter of 2023, 8.98 hours shorter than the same period last year. The 72-hour punctuality rate was 84.22%, an increase of 10.65 percentage points over the same period last year. From the perspective of 72-hour punctuality, the brands with higher punctuality are Shun Feng Express, Postal Express and Zhongtong Express.

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