Shulou(Shulou.com)11/24 Report--

CTOnews.com July 28 news, according to the State Post Bureau official account, the Post Office today released an announcement on the results of the express service satisfaction survey and the time limit and punctuality test in the second quarter of 2023.

According to CTOnews.com, the objects monitored by the State Post Bureau in 2023 include 9 express service brands, covering 50 cities, including municipalities directly under the Central Government, provincial capitals and 19 cities with large business volume. The specific delivery brands are: postal Express, Shunfeng Express, Zhongtong Express, Yuantong Express, Yunda Express, Shentong Express, JD.com Express, Debang Express, Ji Rabbit Express.

▲ Tuyuan State Post Bureau official account it is reported that the State Post Bureau has conducted a satisfaction survey and time limit test:

The satisfaction survey adopts the method of online survey, and the users who use the express service in 2023 evaluate the satisfaction of acceptance, collection, delivery, after-sales and information, and a total of 9221 valid samples are obtained.

The time limit test uses the system data sampling method, the business scope is domestic remote express, and a total of 2.16 million valid samples are obtained.

The test found that the full time limit of express delivery service was 53.99 hours in the second quarter of 2023, 8.98 hours shorter than the same period last year. The 72-hour punctuality rate was 84.22%, an increase of 10.65 percentage points over the same period last year. From the perspective of 72-hour punctuality, the brands with higher punctuality are Shun Feng Express, Postal Express and Zhongtong Express.

From the perspective of sub-links, the average time limit of the outgoing processing link is 7.83 hours, which is 0.61 hours shorter than the same period last year; the average time limit of the transportation link is 33.61 hours, which is 5.95 hours shorter than the same period last year; the average time limit of the delivery link is 9.60 hours, 1.70 hours shorter than the same period last year; and the average time limit of the delivery link is 2.95 hours, 0.72 hours shorter than the same period last year.

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