Shulou(Shulou.com)11/24 Report--

CTOnews.com, July 22 (Xinhua) Ubisoft recently sent an email to a user who has not logged in to the game for a long time, informing the user to log in to the game account within the next 30 days, otherwise all games and game equipment purchased under the account will be emptied.

After the player forwarded the email to the social platform, the Ubisoft official also responded positively, as translated by CTOnews.com:

Hello, the purpose of sending this email is to remind you to click on the link in the email or visit the Ubisoft website within the next 30 days (from the date of receipt of this email) to avoid account closure.

At present, we do not want you to lose access to the game or your account, so if you encounter any difficulties in logging in, please contact our after-sales staff in time.

Players do not approve of Ubisoft's practice, with negative comments at the bottom of the tweet, with some users complaining that Ubisoft is "Anti-consumer clown company" (an anti-consumer clown company), while others think that Ubisoft's emails are very much like phishing emails that can be easily copied by hacker groups.

CTOnews.com inquires relevant information, and Ubisoft players have encountered similar problems before. A Norwegian player who was addicted to games, then sold his computer in pursuit of a healthy life, and then found that his account could not log in when he downloaded the game again.

Ubisoft said the game disappeared because Ubisoft, as a long-term inactive user, automatically closed the player's account and cleaned up the data, so it could not be recovered even if the account assets were recovered.

Ubisoft finally admitted its mistake and believed that it should not clean up the assets already purchased by the account, paid subscriptions, and so on.

There is also relevant news in China. In August last year, player Zhou sued Shanghai Lilith Network Technology Co., Ltd. after the trial, the court of first instance held that "Lilith has the right to delete data if the user has not logged in to the game for 365 days in a row." the clause of "no responsibility" is invalid. Lilith appealed against the decision, and the court of second instance finally rejected the appeal and upheld the original verdict.

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