Shulou(Shulou.com)11/24 Report--

Thanks to CTOnews.com netizens for the delivery of clues about the past. CTOnews.com July 10 news, the China Consumer Association issued a consumption reminder today that overdue cloud storage will lead to permanent deletion of content. Consumers should enhance their awareness of data security and take measures to avoid irreparable losses when they receive information about the expiration of cloud storage services.

At the same time, operators should also strengthen the effectiveness of prompts and conditionally increase remedial measures to improve service quality.

Cloud storage service companies should remind consumers through a variety of effective ways before and after the expiration of the use of cloud storage services.

The full text of "China Consumer Association launches consumption supervision work for cloud storage security" attached by CTOnews.com is as follows:

Data cloud storage has many advantages, such as strong expansibility of data storage, fast transmission, convenient call and so on, so it is welcomed by the majority of consumers, but the data management after the expiration of cloud storage service has also become a new problem. Recently, some consumers reflected to the China Consumer Association (hereinafter referred to as "China Consumer Association") that a certain platform cloud storage service they registered for use many years ago was determined by the platform to be inactive users because they had not logged in for more than a year. The files stored in the cloud were permanently deleted, causing irreparable losses. Consumers question whether cloud storage service companies fully fulfill their disclosure obligations, the security scope of data preservation, and whether there is a way to retrieve the stored data deletion.

The China Consumer Association has investigated cloud storage service applications with large downloads and active user comments in the current mobile application market, and found that most application service agreements specify that if measures such as no renewal are taken after the service expires, the data will be permanently deleted. The China Consumer Association would like to remind consumers that cloud storage will be permanently deleted after the expiration of the time limit. To enhance data security awareness, measures must be taken to avoid irreparable losses. Operators should also improve service quality by strengthening the effectiveness of prompts and conditionally increasing remedial measures.

First, when consumers receive information about the expiration of cloud storage services, they must take measures, otherwise the overdue data will be permanently deleted. Consumers should attach great importance to the overdue reminders of cloud storage service companies, and save data through service renewal, backup and other methods. If you have any objection to the expiration notice of the cloud storage service, be sure to contact the cloud storage service company while properly saving the data to avoid irreparable losses caused by permanent deletion of the data.

Second, cloud storage service companies should remind consumers through a variety of effective ways before and after the expiration of the use of cloud storage services. Before and after the expiration of cloud storage service, cloud storage service companies usually prompt consumers by SMS or App reminder, but some consumers still ignore or indicate that they have not received the prompt. Cloud storage service companies should innovate reminder methods, remind consumers through multi-channels, multi-means, multi-ways, remind content to be more targeted, accurate and effective, if necessary, do a single warning message, confirmed by consumers. Consumers are encouraged to register for cloud storage services through their mobile phone numbers, so that cloud storage service companies can remind consumers of service expiration through manual (automatic) phone calls.

Third, the agreement on "data security" in the service agreement signed between cloud storage service companies and consumers should be significantly clear and pay attention to fairness. The cloud storage service agreement signed between the consumer and the cloud storage service company generally belongs to the standard terms, and the operator should prompt the data risk in the service agreement in a significant way and may ask the consumer for special confirmation if necessary. The risk of free service is easy to be ignored by consumers, and operators have a time limit for providing cloud storage services to consumers free of charge, what's more, consumers should be reminded of the length of overdue retention of documents and the serious consequences of not taking corresponding measures in a clear and effective way, so as to fully protect consumers' right to know and choose.

Fourth, advocate cloud storage service companies to classify and classify the market, enrich business content, and take a variety of measures to improve the ability of service consumers. Cloud storage service companies should try to avoid using permanent deletion to deal with consumer data, and can leave room for remedy by restricting permissions, "snow hiding" and other forms to prevent consumers from suffering irreparable losses due to carelessness and other reasons. For some key issues, such as data information transfer service or recovery function, determining whether it belongs to "inactive users", recharging fees to extend the service function or use period, etc., consumers should be informed in advance or obtained their consent to ensure consumers' right to know, choice and fair trade.

The China Consumer Association will improve the service level of cloud storage service operators through experiential investigation and supervision and disclosure of typical problems, and comment on unscrupulous business practices such as "disguised requirements to download and activate App accounts" or "mandatory binding purchase of expanded capacity", "permanent free service" and "time-limited preferential recharge", which obviously violate the principle of fairness and integrity, so as to safeguard the rights and interests of consumers in accordance with the law. At this stage, the China Consumer Association is collecting member manuals, service agreements and reminders of a number of cloud storage service companies. in order to compare more convenient solutions for storing consumer data, more effective ways to remind consumers, and contract protection terms that are more beneficial to consumers.

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