Shulou(Shulou.com)11/24 Report--

CTOnews.com, June 26, according to the Workers' Daily, recently, some consumers have reported that some operators recommend customers to upgrade packages through marketing calls or other means, and induce consumers to handle high-price packages through free mobile phones and gifts, and some businesses even bundle financial products, allowing users to borrow money online.

It is reported that recently, Mr. Sun, a Beijing resident, and an old man in Anhui have been caught in the trap of "getting mobile phones for free" by operators. They thought they could get a free mobile phone worth 2000 yuan to 3000 yuan just by upgrading the package, but they found that they had unwittingly signed a financial installment contract and had to pay a high monthly package fee for a three-year contract. If the payment is overdue, it will also affect personal credit and be subject to the pressure of calls and litigation. They complained to the operator customer service, but did not get a satisfactory answer.

According to the reporter's investigation, this situation is not an individual case, but the marketing means adopted by some operators in order to complete the performance assessment task of financial stages. They recommend upgrade packages to consumers by phone or door-to-door call, and use mobile phones and gifts as bait to blur credit risk and allow consumers to apply for loans without knowing. This practice seriously infringes on consumers' right to know, choice and fair trade, and violates the relevant provisions of the Consumer Rights and interests Protection Law and the Civil Code.

Experts said that when providing goods or services to consumers, operators should inform the relevant information truthfully and comprehensively, and should not make false or misleading publicity. CTOnews.com warned that consumers should also be vigilant, carefully read the terms of the contract, do not believe "free", "discount" and other words, to avoid being deceived. If you encounter similar problems, you can complain to the relevant departments or seek legal help.

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