Shulou(Shulou.com)11/24 Report--

CTOnews.com June 19 news, CTOnews.com learned from the official website of the China Consumers Association, in order to protect consumers 'rights and interests such as independent choice, fair trading rights and personal information, in view of the problems existing in code scanning consumption, the China Consumers Association will carry out nationwide "anti-compulsory attention to the public number" consumption supervision work, consumers can encounter such problems through e-mail to the China Consumers Association for reflection. The China Consumers Association will entrust professional rights volunteers to summarize, analyze and sort out clues, and adopt prompt warning, interview and persuasion, support consumer litigation, file consumer civil public welfare lawsuit, etc. according to the circumstances, so as to safeguard the legitimate rights and interests of consumers according to law.

China Consumer Association said, Parking payment, Order food, Shopping... Now, Code scanning payment instead of manual service has become a common practice, But this should "Improve efficiency""Convenient and fast" Consumption mode, But because some places set by paying attention to the public number to pay, Forced to authorize personal information, Daily frequent push advertising and other situations, To many consumers bring trouble. Consumers are often harassed by a large number of advertisements, coupons and other irrelevant information sent by public accounts after scanning the code, and may also face the risk of personal information disclosure and falling into consumption traps in the process of applying for various permissions.

Article 26 of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests stipulates: "Business operators shall not make unfair and unreasonable provisions on consumers, such as excluding or restricting consumers 'rights, reducing or exempting business operators' responsibilities, increasing consumers 'responsibilities, etc., by means of standard clauses, notices, store notices, etc., and shall not use standard clauses and technical means to force transactions. Article 29 stipulates: "Business operators collecting and using consumers 'personal information shall follow the principles of legality, legitimacy and necessity, clearly indicate the purpose, method and scope of collecting and using information, and obtain the consent of consumers... Article 12 of the Regulations on the Administration of Internet User Public Account Information Services stipulates: "The public account information service platform shall standardize the mechanism for recommending subscription and attention to public accounts, and shall not force or force subscription in any way to pay attention to public accounts of other users without the consent of Internet users." "

China Consumer Association believes that in the Internet era, code-scanning consumption continues to be popularized and promoted. Operators require consumers to pay attention to public numbers, and through the practice of placing orders, settling accounts and issuing invoices through public numbers, they can obtain a large number of readings and attention, and attract consumers to pay more attention and patronize again by means of advertising and information push, so as to enhance user stickiness. However, any business behavior of any enterprise must respect the wishes of consumers, safeguard the legitimate rights and interests of consumers, and maintain the bottom line of the law. Operators pay attention to public accounts or use mobile phone App and Mini programs as the premise for consumers to exercise their rights or enjoy services, and obtain personal information of consumers unrelated to services in the process, which has violated the provisions of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests and the Law of the People's Republic of China on the Protection of Personal Information, infringed upon consumers 'right to independent choice and fair trading, and consumers have the right to refuse and report.

Beijing City Consumer Association, Shanghai City Consumer Rights Protection Committee, Jiangsu Province Consumer Rights Protection Committee, Shenzhen City Consumer Committee and other local consumer association organizations have already voiced their views on "compulsory attention to the use of code scanning." Through issuing initiatives, organizing operators to make self-discipline commitments, carrying out special consumption supervision and other rights protection work, they have called on shopping malls, restaurants, parking lots and other businesses not to force consumers to pay attention to the public number of merchants in the process of code scanning and payment. Do not over-request personal information from consumers.

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