Shulou(Shulou.com)11/24 Report--

Recently, Cainiao International Express held a business seminar with the theme of "setting sail after the epidemic" in Shenzhen, inviting industry experts and cross-border businessmen to discuss the opportunities and challenges faced by brands going to sea, and announced the key optimization direction of annual planning and logistics services.

According to data released by the General Administration of Customs on June 7, in the first five months of this year, China's imports and exports totaled 16.77 trillion yuan, an increase of 4.7 percent over the same period last year, of which exports were 9.62 trillion yuan, up 8.1 percent from the same period last year.

"the development of different overseas markets is further divided. for example, the European and American markets are of large scale and high quality, but the competition is fiercer, and overseas consumers have higher requirements for payment and logistics, while emerging markets such as Southeast Asia and Latin America are growing faster, but the unit price is lower, and the infrastructure is not perfect." Wu Tianxiang, chief analyst of Yibang think tank, said in the live sharing that customs clearance obstacles and uncertainty are the main problems of cross-border logistics, and more than 40% of businesses also encounter the problem of long transportation time and lagging logistics delivery information.

Nearly 50% of businesses chose Chinese logistics companies with international express business, such as Cainiao International Express, in 2022, up from 19% in 2021, according to research data from the Yibang think tank.

In addition to sharing and communicating industry trends, this business seminar, Cainiao International Express announced three major directions for the annual planning and logistics service optimization of AliExpress merchants:

1. Enrich products and solutions, and continuously optimize logistics efficiency.

Continue to build logistics infrastructure, further enrich products and solutions, optimize logistics efficiency, Cainiao will continue to expand domestic preferred warehouses, global distribution centers and other logistics infrastructure, and increase capacity security and encryption of charter flights, such as increasing direct flights from many European countries. in addition, further improve and expand the solution. For example, the land-to-air solution of Mei make-up special goods has been expanded to 16 countries, and the on-line wig-free special line and so on.

Implement quarterly price adjustment to ensure business stability and further reduce the difficulty of operation of merchant logistics services.

2. Further improve logistics after-sales and reverse logistics services.

Recently, Cainiao United Express restructured the post-sale claim link and upgraded the service, and the overall claim settlement speed is 30% faster. Standard category, simple type of logistics dispute handling, merchants 0 intervention, 100% compensation automatic trusteeship; and economic logistics problems, after the end of the dispute can also pay automatic trusteeship.

The overseas delivery and return hosting service can be officially launched, and the platform can send complaints on behalf of the platform, track the status of the package 24 hours a day until the return is signed, and automatically apply for claim settlement.

In the future, Cainiao will also build a "sales return and exchange" service for AliExpress merchants to achieve reverse distribution, return quality inspection, return to China and other functions in Spain, South Korea and other countries.

3. Focus on overseas consumer experience and accelerate overseas local network operation

‎ Spain, France, Germany, the United States, South Korea and other 15 countries, new users can enjoy 0 threshold ordinary mail upgrade, old users can upgrade logistics through intelligent order, in addition, smart order will expand special goods, live electricity and other categories.

Logistics products in key countries are further accelerated, digital customs coverage ports continue to expand, and will achieve a more accurate communication of the expected delivery date, so that overseas consumers can enjoy a more deterministic prescription experience.

Accelerate overseas local network operation, comprehensively upgrade the address library, optimize the accuracy of overseas consumer receiving information, and enable more parcels to be delivered to overseas consumers through the multi-dispatch capacity construction of key countries, to further enhance the shopping experience of overseas consumers.

"the frequent occurrence of regional 'black swans' in 2022 has brought more challenges to the development of the cross-border e-commerce industry, but the resilience of cross-border merchants and China's supply chain has enabled the industry to maintain steady growth and sustained creativity." Wu Man, deputy general manager of Cainiao International Express Division, said that Cainiao will continue to build international logistics infrastructure, optimize the timeliness of international express delivery, and provide better services for businesses.

At present, Cainiao self-built international express logistics network covers more than 100 countries and regions around the world, of which "5 US dollars 10 days" logistics products have covered 20 countries.

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