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Wechat official account adjustment: cancel the amount of customer service messages issued by developers in the payment scenario

2025-01-19 Update From: SLTechnology News&Howtos shulou NAV: SLTechnology News&Howtos > IT Information >

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Thanks to CTOnews.com netizen Xiao Zhan for the clue delivery! CTOnews.com news on May 30, Wechat Public platform Operations Center issued a message to optimize the official account customer service message interface capabilities. In the case of no customer service consultation and service request, some official accounts actively send marketing content to users frequently through the customer service message interface, causing harassment to users.

CTOnews.com Note:

Official account customer service message interface: when the user and the official account interact with each other in a specific action, Wechat will push the message data to the developer. The developer can call the customer service API within a period of time and send messages to ordinary users through POST a JSON packet.

The adjustments are as follows:

Cancel the customer service message distribution quota of the developer in the payment scenario, and in the user reply message scenario, the developer can send the customer service message quota to the user from 20 to 5 within 48 hours after receiving the event notification. Click the custom menu, follow the official account, and scan the QR code. The rules remain unchanged in the three scenarios.

The new rules will automatically take effect on the newly registered official account at 0: 00 on June 12, 2023, and the registered official account will be notified in batches and grayscale adjusted, and the quota recovery of all accounts is expected to be completed in early August.

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