Shulou(Shulou.com)11/24 Report--

Didi issued a travel safety announcement on Labour Day holiday.

In order to do a good job in travel security during the May Day holiday and further provide safe and smooth travel services for the majority of users, under the guidance of the competent department, DiDi's Great Security Committee (referred to as the DASC) recently organized a security deployment meeting during the May Day holiday in 2023.

‎ meeting focuses on organizational coordination, personnel arrangement, management requirements, key risk prevention, emergency measures plan, service quality improvement, driver rights protection and other aspects, to study and deploy the security work before and after the May Day holiday. Every manager is required to keep in mind that "business management must take care of safety", and every employee is required to keep in mind that "everything goes back to zero without safety", constantly strengthen the sense of safety responsibility, always be in awe, and firmly stick to the bottom line of safety.

The group security committee established by ‎ Didi upgrade consists of six special safety committees, namely, traffic and production safety, information and data security, activity operation security, compliance development security, organizational construction and staff development security, and international development security. In accordance with the deployment requirements of the Greater Security Committee, the responsible persons of the special safety committees will work with business leaders, regional leaders, customer service teams and emergency response teams to implement a 24-hour duty system and be on standby at all times. to ensure efficient response and proper resolution in case of all kinds of emergencies.

For a long time, Didi has embedded travel security into the whole service process. In the past few years, billions of yuan have been invested to build a security system covering the three stages before, during and after the trip. Before the trip, verify the driver's certificate and identify the portrait to ensure that the person and vehicle are consistent; during the trip, the platform turns on real-time position protection throughout the journey, when the trajectory obviously deviates from navigation, loses or stays for a long time, the platform will take corresponding safety measures, and provide users with 110 alarm, itinerary sharing, emergency contacts, security lines and other security tools. After the trip, organize a special team to ensure that the safe customer service is online for 7 × 24 hours, and the average response time is reduced to 8 minutes.

Didi has also implanted network security into the whole life cycle to protect the personal information of passengers and drivers in strict accordance with the personal Information Protection Law. At present, Didi has established data and information security protection system specifications covering the whole life cycle of data collection, transmission, storage, use and so on.

With more cross-city trips during the holidays, Didi will also strengthen its security guard for long-distance orders. In the case of passenger yawing, remind the driver and passengers by broadcasting in the car, and confirm the safety of the passengers by phone, and communicate with emergency contacts or call the police if necessary. For orders to report drunken rides to the platform, platform security experts will pay more attention to the itinerary and provide a wake-up call near the destination.

In order to help drivers get out more safely during the holidays, Didi also conducted special driver training for scenes such as high-speed driving, long-distance driving, bad weather, anti-drunk driving, intersection safety, and rejection of contraband, and reminded both sides to fasten seat belts through broadcasting to avoid fatigue and speeding. Thank the drivers for sticking to their posts, please pay attention to the combination of work and rest, and abide by the platform rules and tips to prevent fatigue driving.

Due to the large number of travelers, queues may occur during peak periods and popular scenic spots. Didi advises everyone to plan their itinerary in advance to avoid delay. Get out of the car and take your belongings with you to avoid losing them. At the same time, remind everyone to take good care of personal identity information and account number, password, CAPTCHA and other related information, and complete the taxi hailing and payment process in App. The mobility of holiday staff has increased, please do not ignore health protection.

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Safe travel is inseparable from everyone's common participation and support. Didi urges everyone to respect and tolerate each other and work together to create a civilized and harmonious travel environment.

I wish every passenger and driver a happy May Day!

DiDi

2023.4.28

Tips: learn about these security tools to make your travel more secure

‎ sets up "emergency contact" so that relatives and friends can know the emergency in time. In the automatic travel sharing, 110 alarm, the other party can receive itinerary information. With priority contacts, it is more timely to notify relatives and friends by telephone in case of emergency.

"itinerary sharing" to the TA who cares about you, the journey will be accompanied by one more person. Add emergency contacts to set up automatic sharing, or manually share after the start of the trip, you can view the itinerary information in real time. Open the small blue bar on the itinerary sharing page and listen to voice reminders of the travel status of relatives and friends.

In case of an emergency involving personal safety, please quickly dial the "safety line" to contact the safety specialist, or click "110 alarm" in the lower left corner of the itinerary page, or call the police directly.

The "in-car video" is authorized to open independently, the evidence can be obtained in the company's dispute, and the lost goods can be found. If the driver has fatigue driving, distracted driving and other behaviors, he can also be reminded in time to protect the safety of the trip. Encrypted video storage ensures the privacy of the company.

Tips: understand the functions of these services to make your travel more comfortable

Holiday party to visit relatives, want to pick up relatives and friends on the way, you can enter the destination, click on the right side of the "+" to add "passing point", online key operation do not have to worry about directions.

To take care of the relatives and friends who are inconvenient to call a car, you can use the "ride-hailing" function, the caller fills in the passenger information to call the car, the driver contacts the passenger directly, and the passenger does not need to pay, both sides can check the itinerary dynamics, convenient and warm.

For elderly passengers, you can successfully call a taxi without entering the destination through the "4006881700" hotline, "Didi elderly version" WeChat Mini Programs, or the App "help the elderly" function "one click to call a taxi". People over 60 years old will also give priority to sending cars if the order ends in a general hospital under the express train queuing scene.

Didi provides "barrier-free travel" service, where passengers with guide dogs can find a car, not be refused, and complete the trip smoothly.

If the item is accidentally lost in the car, it is recommended to enter the customer service center to select the corresponding order, click "lost property search", and contact the driver to ask whether the lost item has been found. If you lose your car-hailing phone, you can call 4000000999 customer service and follow the voice prompts.

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